GUIDANCE AND COUNSELING SERVICE INNOVATION IN THE DIGITAL ERA

Abstract

Guidance and counseling services are experiencing new challenges in the digital era, especially along with the development of information and communication technology. The rapid pace of globalization and the technological era in Indonesia have an impact on the field of education, so new approaches to teaching must be developed. The development of technology provides convenience and comfort for anyone in providing various services, including one of them in guidance and counseling services. The COVID-19 pandemic has accelerated the adoption of technology in mental health services, prompting guidance and counseling practitioners to seek relevant innovations to improve the effectiveness and accessibility of their services. This study aims to identify the latest innovations in guidance and counseling services in the digital era and formulate a solution plan to overcome the challenges and take advantage of the opportunities offered by technology. By analyzing relevant literature and collecting empirical data, this study develops strategies that can be implemented by guidance and counseling practitioners and institutions. The research method used is Systematic Literature Review (LSR) using the PRISMA techniqueby listing 10 articles (3 international articles).