OPTIMIZING THE COMPETENCE OF MULTICULTURAL COUNSELORS FOR THE ATTITUDES OF GENERATION Z

Abstract

Each individual has different values, according to parenting styles and the influence of the surrounding environment. The current developments in this era of globalization have shaped the attitudes of Generation Z such as individualism, FOMO, phubbing, easy complaining, and unstable emotions. In addition, the development of globalization has also led to differences in understanding cultural values between counselors and Generation Z. Generation Z is made up of individuals born between 1997 - 2012. By optimizing the competence of multicultural counselors, it is hoped that counselors in the previous generation can better understand and be able to better respond to the attitudes of Generation Z. The researcher uses a literature review approach, namely by collecting references that are appropriate to the problem of Generation Z attitudes and the competence of multicultural counselors. According to Zed (2014), a literature review or literature study is a series of actions related to the process of collecting library data, reading, recording, and processing the data. Sources of data are obtained in the form of books, e-books, online articles, or online journals. The method used is a qualitative method where the data that has been collected is combined to strengthen the writing. The result is that multicultural counselors must optimize three dimensions, namely: (1) knowledge (awareness), (2) attitudes, and (3) skills by paying attention to the cultural understanding that influences the positive attitude of Generation Z.