COUNSELORS' MULTICULTURAL COMPETENCE IN OVERCOMING INTOLERANCE AND DISCRIMINATION

Abstract

In this study, the author focuses on the importance of multicultural skills that counselors must possess due to the increasing levels of discrimination and intolerance practiced by society. The research methodology used is a literature review of professional journal articles, academic textbooks, and conference proceedings, which were examined using a descriptive qualitative research design that applies hermeneutic techniques in relation to multicultural counseling theory. The findings indicate that counselors who are culturally competent, cross-culturally empathetic, and trained in culturally competent interventions can act as agents in promoting the values of justice, tolerance, and inclusiveness, as well as helping to reduce discrimination and increase cohesion in society. This study once again emphasizes the relevance of professionalism in counseling in relation to the acquisition of critical thinking skills and ongoing counselor training. Therefore, educational institutions and professional counselor associations need to improve training to improve counselors' skills in applying multicultural skills with the aim of developing a just and harmonious society.