Implementation of Mobile Applications in Improving Tourist Experience at the Mount Papandayan Tourist Destination, Garut Regency

Abstract

Abstract.
This research explores the impact of mobile applications on enhancing tourist experiences at Gunung Papandayan, a natural destination in Garut Regency, Indonesia. The study investigates how digital tools improve navigation, provide educational content, enhance safety, and support sustainable tourism practices. A mixed-methods approach was used, combining surveys and in-depth interviews with 100 tourists who used a mobile application designed to aid exploration and learning at the site. Results indicate that mobile applications significantly increase tourist satisfaction by facilitating independent navigation, offering insights into environmental conservation, and providing real-time safety alerts. Tourists reported a deeper connection with the site, a heightened sense of environmental responsibility, and increased confidence in navigating natural landscapes. The application’s role in minimizing the need for printed materials also aligns with eco-friendly practices, supporting sustainable tourism goals. This study underscores the potential of mobile applications to enrich tourist experiences and promote environmental stewardship in natural tourism settings, with implications for broader adoption in other destinations.