The Impact of Perceived Ease of Use and System Reliability on Google Drive Usage Through User Satisfaction Among Students at Faculty of Economics and Business at Universitas Negeri Jakarta

Abstrak

This study investigates the impact of perceived ease of use and system reliability on the usage of Google Drive through user satisfaction among students at the Faculty of Economics and Business at State University of Jakarta. It aims to explore how ease of use and system reliability influence student satisfaction and, subsequently, the usage of Google Drive as a cloud storage solution for academic activities. The study adopts a quantitative approach, collecting data through surveys. The findings suggest that both perceived ease of use and system reliability have a positive impact on user satisfaction, which in turn enhances the frequency and intensity of Google Drive usage among students. The study contributes to understanding the factors influencing user satisfaction and offers insights for improving cloud platform design, especially in the context of higher education.