HRM Practices in Modern Retail: Organizational Commitment, Work Pressure, and Perceived Organizational Support Toward Job Satisfaction

Abstrak

This study investigates HRM practices in the modern retail sector by analyzing the effects of Organizational Commitment and Work Pressure on Job Satisfaction, with Perceived Organizational Support (POS) as a moderating variable. The research was conducted at a building materials retail company in Malang, Indonesia, involving 90 employees. Data were collected through online questionnaires and analyzed using Partial Least Squares – Structural Equation Modeling (PLS-SEM) with SmartPLS. The results show that both Organizational Commitment and Work Pressure have a significant positive effect on Job Satisfaction. POS also has a significant positive effect and partially moderates the relationship between Organizational Commitment and Job Satisfaction, but not between Work Pressure and Job Satisfaction. These findings highlight the importance of structured POS and employee engagement strategies in enhancing job satisfaction in high-pressure retail environments. The study contributes to HRM literature by emphasizing the strategic role of POS in strengthening organizational commitment within the retail industry.