ANDRIANI; MISI, Hasrullah Liong; LESTARI, Tri Desi; YUSRI, Andi Irsandi; SABIL, Marhaeni. The Impact of Chatbot Usage on Customer Loyalty through Customer Satisfaction: Evidence from Shopee Users at STIE Amkop Makassar. International Conference on Digital Business Innovation and Technology Management (ICONBIT), [S. l.], v. 1, n. 2, 2025. Disponível em: https://proceeding.unesa.ac.id/index.php/iconbit/article/view/5894. Acesso em: 13 sep. 2025.