MAWARIDA, Lilis. Analysis of the Effect of Service Quality on Customer Satisfaction at the Grand Mercure Malang Mirama Hotel. International Conference on Digital Business Innovation and Technology Management (ICONBIT), [S. l.], v. 1, n. 2, 2025. Disponível em: https://proceeding.unesa.ac.id/index.php/iconbit/article/view/6136. Acesso em: 6 sep. 2025.