Andriani, Hasrullah Liong Misi, Tri Desi Lestari, Andi Irsandi Yusri, and Marhaeni Sabil. 2025. “The Impact of Chatbot Usage on Customer Loyalty through Customer Satisfaction: Evidence from Shopee Users at STIE Amkop Makassar”. International Conference on Digital Business Innovation and Technology Management (ICONBIT) 1 (2). https://proceeding.unesa.ac.id/index.php/iconbit/article/view/5894.