Andriani (2025) “The Impact of Chatbot Usage on Customer Loyalty through Customer Satisfaction: Evidence from Shopee Users at STIE Amkop Makassar”, International Conference on Digital Business Innovation and Technology Management (ICONBIT), 1(2). Available at: https://proceeding.unesa.ac.id/index.php/iconbit/article/view/5894 (Accessed: 13 September 2025).