Andriani, et al. “The Impact of Chatbot Usage on Customer Loyalty through Customer Satisfaction: Evidence from Shopee Users at STIE Amkop Makassar”. International Conference on Digital Business Innovation and Technology Management (ICONBIT), vol. 1, no. 2, Aug. 2025, https://proceeding.unesa.ac.id/index.php/iconbit/article/view/5894.