Wibowo, Angelia. “The Influence of Customer Relationship Management on Loyalty Mediated by Customer Satisfaction and the Role of Service Quality As a Moderating Variable (Study at the Grand Mercure Malang Mirama Hotel)”. International Conference on Digital Business Innovation and Technology Management (ICONBIT), vol. 1, no. 2, Aug. 2025, https://proceeding.unesa.ac.id/index.php/iconbit/article/view/6137.