Wibowo, Angelia. “The Influence of Customer Relationship Management on Loyalty Mediated by Customer Satisfaction and the Role of Service Quality As a Moderating Variable (Study at the Grand Mercure Malang Mirama Hotel)”. International Conference on Digital Business Innovation and Technology Management (ICONBIT) 1, no. 2 (August 4, 2025). Accessed June 3, 2026. https://proceeding.unesa.ac.id/index.php/iconbit/article/view/6137.