RAHARDJO, Diarto; ARIADI, Gede. Building loyalty through order fulfillment, service assurance, and service recovery in the telecommunications business segment. International Management Conference and Progressive Papers, [S. l.], v. 1, p. 256–281, 2023. Disponível em: https://proceeding.unesa.ac.id/index.php/immersive/article/view/938. Acesso em: 10 may. 2025.