ARTANTI, Yessy; MASFIYAH, Irfi. The role of customer satisfaction on service quality and customer loyalty. International Management Conference and Progressive Papers, [S. l.], v. 1, p. 186–194, 2023. Disponível em: https://proceeding.unesa.ac.id/index.php/immersive/article/view/988. Acesso em: 24 feb. 2025.