Risanti, Fitria, Kardison Lumban Batu, Nurma Kumalasari, Vincentius Nicolas Hartanto, and Yoestini. 2024. “What Affects Customer Satisfaction. Evidences Indonesia Online Customer”. International Management Conference and Progressive Papers 2 (1):221-42. https://proceeding.unesa.ac.id/index.php/immersive/article/view/4074.