SEMINAR NASIONAL MANAJEMEN (SENIMA) 10 & CALL FOR PAPERS 2025 TEMA: Desining Resilent Organizations in The Post-digital Era: Strategi Bisnis untuk Mencapai Ketahanan, Keberlanjutan, dan Tata Kelola Kolaboratif Sub Tema: Manajemen (Keuangan, Pemasaran, Strategis, SDM) Pengelolaan Bisnis (Usaha Kecil Menengah/Industri Kecil Menengah) Syariah (Keuangan Syariah, Pemasaran Syariah, SDI) Untuk mengetahui petunjuk pendaftaran/ registrasi silahkan klik link "Buku Panduan"
Fakultas Ekonomika dan Bisnis Universitas Negeri Surabaya
Analisis Kepuasan Konsumen Melalui Kualitas Pelayanan Uji KIR di Pengujian Kendaraan Bermotor Tandes Surabaya
This study aims to analyze the effect of service quality on customer satisfaction in the implementation of KIR (periodic vehicle roadworthiness test) at the Motor Vehicle Testing Center (PKB) Tandes, Surabaya. The background of this research is based on the importance of vehicle roadworthiness tests to ensure safety, comfort, and compliance with applicable technical regulations. However, several complaints from consumers regarding service quality, especially in terms of service time, facilities, and the number of inspectors, are still frequently encountered. This research uses a descriptive quantitative method, with data collection techniques through questionnaires. The variables studied include five service quality indicators: reliability, responsiveness, empathy, assurance, and tangible aspects. Data were analyzed descriptively using mean scores for each indicator. The research results show that overall, the service quality at PKB Tandes Surabaya falls into the good category. All service quality indicators have a positive influence on customer satisfaction levels. These findings indicate that the better the service quality provided, the higher the customer satisfaction achieved. Based on these results, it is recommended that PKB Tandes Surabaya improve the reliability aspect, particularly regarding service time, as well as increase facilities and the number of inspectors to enhance the effectiveness of the KIR testing process.
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Pengaruh Pelatihan Kerja dan Disiplin Kerja Terhadap Kinerja Petugas BPBD Kota Surabaya
The Surabaya City Regional Disaster Management Agency (BPBD) faces significant challenges in handling complex emergency incidents, requiring well-trained human resources with a high level of work discipline. Without strong discipline, training becomes ineffective, potentially leading to delayed responses, poor decision-making, or team conflicts that hinder disaster management efforts. This study aims to analyze the influence of job training and work discipline on the performance of BPBD officers in emergency services. Employing a quantitative approach with an associative method, the research collected primary data through questionnaires and analyzed the results using SPSS 25. The findings indicate that job training contributes to improving officers' skills, work quality, and discipline, while work discipline enhances compliance with procedures and preparedness in emergency situations. Both factors significantly impact the professionalism and responsiveness of officers in managing emergencies. Future research is recommended to be more precise in defining the population and sample, as well as to use more valid instruments. BPBD Surabaya is encouraged to tighten supervision of work discipline, improve the quality of simulation-based training, and foster a vi professional and accountable work culture to enhance the effectiveness of emergency services.
Pengaruh Pelatihan dan Motivasi Kerja Terhadap Kinerja Karyawan pada Pengujian Kendaraan Bermotor Tandes Surabaya
This study aims to determine the effect of work training and motivation on employee performance in the Tande Surabaya Motor Vehicle Testing. The research method used is a quantitative method. The population in this study were employees of the Tandes Surabaya Motor Vehicle Testing. The research sample consisted of 30 employees from the administration and testing sections of Tandes Surabaya Motor Vehicle. The data analysis technique employed descriptive statistics using SPSS version 25, specifically the t-test and f-test formulas. The result showed that the training variable had a positive and significant effect on employee performance. And the work motivation variable had a positive and significant effect on employee performance. This is evidence by the hypothesis that has a Tcount value> Ttable or a sig value <0,05, thus the hypothesis is proven.
PENGARUH PERILAKU KEWARGANEGARAAN ORGANISASI, LINGKUNGAN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI BADAN PENGELOLAAN KEUANGAN DAN ASET DAERAH KOTA SURABAYA
The purpose of this study was to determine the effect of organizational citizenship behavior, work environment and work motivation on the performance of employees of the Surabaya City Financial and Asset Management Agency. The data for this study were collected through a survey using a questionnaire distributed to 211 employees at the Surabaya City Financial and Asset Management Agency. The sampling technique for this study used Non-Probability Sampling with a saturated sampling method. The approach to this study is a quantitative study using data analysis, namely multiple linear regression. The results of the study indicate that organizational citizenship behavior has an effect on the performance of employees of the Surabaya City Financial and Asset Management Agency. The work environment has an effect on the performance of employees of the Surabaya City Financial and Asset Management Agency and work motivation has an effect on the performance of employees of the Surabaya City Financial and Asset Management Agency.
Teknologi Pengolahan Dan Pemasaran Olahan Kopi Perluasan Pasar Nasional Dan Global Unggulan Kabupaten Tuban
One of the industrial sectors that serves as the main pillar of the economy in Tuban Regency is the coffee industry. Apparently, this has become one of Tuban's identities, known as an industrial area. Drinking coffee has now become a lifestyle for millennial children and is no longer just a drink to ward off drowsiness. This is reflected in the proliferation of cafes or shops selling brewed coffee drinks throughout the archipelago. Now, to enjoy quality coffee, you no longer have to go to Starbucks or Coffee Bean. Local coffee shops have now appeared everywhere, from the streets, business districts, to malls (Ministry of Agriculture, 2017). One of the coffee industries in Tuban, PT. Aisindo Karya Mandiri, led by Mr. Agus, faces several challenges: 1) the grinding of coffee beans into powder is mixed with air, resulting in suboptimal coffee powder yield as much is wasted along with the air expelled from the machine, 2) the production site has high pollution levels, 3) business management is not optimal due to the implementation of job desks, 4) workers from the surrounding community have low commitment and work ethic. Objectives: through the PM-UPUD program for PT. Aisindo Karya Mandiri from Pakel-Montong Village, Tuban, East Java: 1) Improve the efficiency of the coffee bean grinding process through modification or innovation of tools to minimize product loss (coffee powder carried away by wind) and enhance the quality and quantity of production. 2) Reduce pollution levels at the production site and implement environmentally friendly Occupational Safety and Health (OSH) principles. 3) Improve business management through training in business management systems and clearer, more professional job desk assignments to increase work productivity. 4) Enhance the capacity and work ethic of local workers by providing soft skills training, work motivation, and understanding the importance of responsibility and contribution in the joint effort. Method: 1) Socialization and coordination of the service team and PT. Aisindo Karya Mandiri partners. 2) Training: a) tool innovation to minimize coffee powder loss, b) tools to reduce pollution levels, c) business management system and clear and professional job desk distribution, d) soft skills, work motivation, and understanding the importance of responsibility and contribution in joint efforts. 3) Technology implementation. 4) Mentoring and evaluation. 5) Program sustainability. Results and Conclusions: 1) Silo machine with blower (Silo: H. 120cm and D. 30cm, Plate 1mm, Frame ump 50 P.L.T adjusted), (blower: Diameter 40cm Thickness 15cm, Plate thickness 1.2mm). 2) Exhaust fan (Specifications: FBD-800, 32inc/800mm, Speed 450RPM, Air Flow 18000CMH, Power 370watt). 3) Improvement in Partner Managerial Capacity. 4) Positive Changes in Work Ethos and Commitment.
Analisis Kualitas Layanan di UPTD Puskesmas Wiyung dalam Rangka Peningkatan Kepuasan Pasien
Abstract This study aims to analyze the quality of healthcare services in relation to patient satisfaction at UPTD Puskesmas Wiyung, Surabaya. A quantitative descriptive method was used, involving 200 respondents selected through accidental sampling. Data were collected using a structured questionnaire based on the SERVQUAL model, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings show that the overall service quality is perceived as very good, with the highest scores in reliability and empathy, indicating trust in medical competence and personal attention from staff. Tangible aspects such as facilities and cleanliness also contribute to positive perceptions. However, responsiveness, especially in handling service speed, still needs improvement. This study provides practical insights for health service managers to continuously enhance service quality. It also suggests the importance of regular evaluations, patient-centered communication, and better facility management to increase satisfaction.
Pengaruh Budaya Organisasi terhadap Komitmen Organisasi pada Pegawai kecamatan Gubeng.
This study aims to analyze the influence of organizational culture on employee commitment in the Gubeng District Office, Surabaya. A quantitative approach was applied using a survey method involving 89 respondents. Data were collected through a questionnaire that had been tested for validity and reliability using SPSS version 29. The results of the simple linear regression analysis show that organizational culture has a positive and significant effect on employee commitment, with a regression coefficient of 0.291 and a significance level of 0.000. The coefficient of determination (R²) of 0.418 indicates that organizational culture explains 41.8% of the variance in employee commitment. These findings suggest that organizational values such as discipline, responsibility, teamwork, and effective communication—when consistently implementedcan enhance employee loyalty and emotional attachment to the organization. The implications of this study highlight the need for leaders at the Gubeng District Office to continuously strengthen their role as role models in promoting a positive work culture that supports employee engagement. Regular training programs, coaching, and evaluations of work culture are also recommended to ensure the sustainability of organizational values. Therefore, strengthening organizational culture is a strategic effort to enhance employee commitment, maintain organizational performance stability, and improve the quality of public service delivery. This study also provides a foundation for other government institutions to develop human resource management models based on the internalization of organizational culture.
Pengaruh Pendidikan dan Pelatihan (Diklat) Serta Masa Kerja Terhadap Kinerja Pegawai Dinas Pemadam Kebakaran Dan Penyelamatan Kota Surabaya
Penelitian ini bertujuan untuk mengetahui pengaruh pendidikan dan pelatihan serta masa kerja terhadap kinerja pegawai DPKP Kota Surabaya. Jumlah sampel yang digunakan pada penelitian ini yaitu 83 sampel yang ditentukan berdasarkan Rumus Slovin. Penelitian ini dilakukan dengan cara menyebarkan kuesioner secara online menggunakan google form. Penelitian ini merupakan penelitian jenis kuantitatif dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa pendidikan dan pelatihan berpengaruh positif signifikan terhadap kinerja pegawai, masa kerja berpengaruh positif signifikan terhadap kinerja pegawai, pendidikan dan pelatihan serta masa kerja berpengaruh secara bersama-sama positif signifikan terhadap kinerja pegawai DPKP Kota Surabaya.
Manajemen Pelayanan Publik Program Padat Karya pada Masyarakat Berpenghasilan Rendah (MBR): Studi di Kecamatan Karang Pilang, Kota Surabaya
The Cash-for-Work Program in Surabaya aims to reduce poverty among low-income communities (MBR), with notable progress in Karang Pilang District where 52.2% of families have benefited. This study analyzes the program’s public service management using five indicators: service quality, community satisfaction, effectiveness and efficiency, accessibility and transparency, and accountability. Employing a qualitative descriptive approach, data were collected through observation, documentation, and interviews with 12 informants. The findings show generally positive implementation—marked by responsive staff and increased productivity—yet highlight challenges such as limited work tools, lack of follow-up, and low business sustainability. The study concludes that stronger mentoring, regular evaluation, and support policies are vital to enhance long-term program impact.
PENGARUH KOMPETENSI TERHADAP KINERJA DRIVER ANGKUTAN WIRA WIRI DI KOTA SURABAYA
This study aims to analyze the effect of competence on the performance of Wira Wiri public transport drivers in Surabaya. Competence in this research includes three main dimensions: knowledge, skills, and attitude. Meanwhile, driver performance is measured through quality, quantity, punctuality, and teamwork. The research employs a descriptive quantitative approach, with data collected through questionnaires. The population consists of all Wira Wiri drivers employed by the operator PT. Jewa Dianmitra, totaling 116 individuals, with a sample of 54 respondents selected using the Slovin formula. Data analysis was conducted using simple linear regression and partial (t-test) analysis. The results indicate that competence has a positive and significant influence on driver performance. This finding suggests that improving drivers' knowledge, skills, and work attitudes directly enhances the service performance of Wira Wiri transport. Therefore, enhancing driver competence should be a key focus in human resource management by both the operator and the Surabaya City Department of Transportation.
Pengaruh Pelatihan E-learning terhadap Kinerja Pegawai Non-ASN pada Kantor Kecamatan Lakarsantri Kota Surabaya
ABSTRACT This study aims to determine the effect of e-learning training on the performance of non-civil servant employees at the Lakarsantri Sub-District Office, Surabaya City. E-learning training is a form of training based on information technology that provides flexibility for employees to improve their competencies. Employee performance is measured through indicators such as productivity, work quality, timeliness, work commitment, and adaptability. This research uses a quantitative approach with an explanatory research type. The sample includes all 60 non-civil servant employees at the Lakarsantri Sub-District Office, selected using a saturated sampling technique. The data analysis techniques used are simple linear regression, t-test, F-test, and coefficient of determination (R²), with prior validity and reliability testing of the questionnaire instruments. The results of the study indicate that e-learning training has a positive and significant effect on the performance of non-civil servant employees. In other words, the better the implementation of e-learning training, the higher the performance shown by non-civil servant employees. E-learning training has proven to be an effective strategy for improving the quality of human resources in the government sector. Keywords: e-learning training, employee performance, human resources, non-civil servant.
Pengaruh Kualitas Layanan Program Universal Health Coverage (UHC) Terhadap Kepuasan Pasien di Puskesmas Jagir Surabaya
This study aims to determine and discuss the influence of tangibles, reliability, responsiveness, empathy, and assurance dimensions as independent variables in service quality in the Universal Health Coverage (UHC) program on patient satisfaction as the dependent variable of PBI APBD participants at the Jagir Health Center, Surabaya. The population in this study were patients of the Jagir Health Center, Surabaya. The research sample was patients of the Jagir Health Center, Surabaya who were registered as UHC PBI APBD participants totaling 127 respondents. This study used a non-probability sampling technique with a purposive sampling method. Data analysis with multiple linear regression. This study shows that empathy and assurance have a positive and significant effect on patient satisfaction. The tangibles and responsiveness dimensions have a positive and insignificant effect on patient satisfaction. The Reliability variable has a negative and insignificant effect on patient satisfaction. The practical implication of this study is that the Jagir Health Center is also expected to be able to increase effectiveness and conduct evaluations on the tangibles, reliability, and responsiveness dimensions in administrative services to increase patient satisfaction.
Pengaruh Social Demography, Financial Confidence, Financial Attitude, Dan Financial Knowledge Terhadap Financial Management Behaviour Petani Di Kecamatan Purwoharjo Kabupaten Banyuwangi
This study aims to determine how socio-demographics, beliefs, attitudes, and financial knowledge affect farmers' financial management behavior in Purwoharjo District, Banyuwangi Regency. The quantitative method used in this study is SmartPLS-based Structural Equation Modeling (SEM). 100 purposively selected farmers were used as samples. Theory of Action Planning (TPB) is the most commonly used. The findings of the study indicate that financial confidence and financial literacy have a positive and significant impact on financial management behavior; in contrast, socio-demographic factors and financial behavior do not show a significant impact. Based on the results of the study, the four independent variables in this model explain variations in financial management behavior. One interesting result of this study is that having a high level of self-confidence and financial knowledge does not always lead to good financial management behavior; this may be due to overconfidence or a mismatch between knowledge and practice. This study suggests that there is a need for more practical methods to improve healthy financial behavior for farmers and provides important implications for the development of financial education interventions.
Pengaruh Pelatihan Kerja Terhadap Kinerja Pegawai di Kantor Pusat Dinas Pemadam Kebakaran Dan Penyelamatan Kota Surabaya
This study aims to examine the effect of job training on employee performance at the Fire and Rescue Department of Surabaya City. The research is based on the importance of human resource development through structured training as a key strategy to improve the effectiveness of public service delivery, especially in high-risk and emergency operational tasks. The study employs a quantitative approach using simple linear regression analysis. Data were collected through Likert-scale questionnaires distributed to 60 employees who participated in the In-House Firefighting Training I in 2024. The results show that job training has a positive and significant effect on employee performance, as indicated by a t-value of 12.582 and a significance level of p < 0.001. The coefficient of determination (R²) is 0.732, meaning that 73.2% of the variation in employee performance is explained by job training. These findings confirm that well-designed training programs can enhance employee skills, motivation, and work effectiveness. The study offers practical implications for policymakers to strengthen employee training programs as a strategic measure to improve performance and professionalism in the public sector.
Pengaruh Pendidikan dan Pelatihan (Diklat) dan Kesehatan, Keselamatan, Kerja (K3) Terhadap Kinerja Pegawai Pada Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya
This research aims to determine the influence of education and training and occupational health and safety (K3) on employee performance at the Fire and Rescue Department of Surabaya City. The sample used in this study consisted of 61 employees from the Fire and Rescue Department of Surabaya City. The results of the study indicate that education and training, and occupational health and safety (K3), simultaneously have an influence on employee performance. Meanwhile, the partial test results show that the variable of education and training has a positive influence on employee performance, while the occupational health and safety (K3) variable has a positive but not significant influence on employee performance.
Pengaruh Kompensasi dan Pengembangan Karier Terhadap Kinerja Pegawai Kantor Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya
This study aims to analyze the effect of compensation and career development on employee performance at the Office of Firefighting and Rescue Department of Surabaya City. The background of this study is based on the importance of the role of firefighters in maintaining public safety and the need for managerial support in the form of adequate compensation and a clear career path to increase work motivation. The research method used is quantitative with a survey approach. Data were collected through questionnaires distributed to a number of employees as respondents. Data analysis was carried out using multiple linear regression to test the effect of each independent variable on the dependent variable. The results of the study indicate that both compensation and career development have a positive and significant effect on employee performance. This finding indicates that improving the compensation system and structured career development programs can be an effective strategy in improving employee productivity and work quality in the Fire and Rescue Service.
Pengaruh Pendidikan dan Pelatihan terhadap Kinerja Pegawai Aparatur Sipil Negara pada Dinas Perindustrian dan Tenaga Kerja Kota Surabaya
This study aims to examine the influence of education and training on the performance of Civil Servants (ASN) at the Office of Industry and Labor in Surabaya City. A quantitative approach with an explanatory research design was employed. Data were collected from 49 respondents who had participated in official training programs. The data analysis was conducted using simple linear regression with the assistance of SPSS software. The results indicate that education and training have a significant impact on employee performance. This confirms that structured training programs play a crucial role in enhancing employee capacity and improving the quality of public services. The findings imply that public sector organizations should integrate continuous training initiatives as a strategic component in performance improvement. Furthermore, this research suggests exploring additional factors that influence employee performance to develop a more comprehensive human resource management model in the public sector.
PENGARUH KREATIVITAS TERHADAP KINERJA PEGAWAI DI RUMAH ANAK PRESTASI KOTA SURABAYA
This research aims to determine the influence of creativity on employee performance at the Achievement House under the Social Service Department of Surabaya City. It is deemed necessary to enhance creativity to improve performance, which impacts the quality of services provided. Therefore, this study is conducted to analyze the effect of the independent variable (Creativity) on the dependent variable (Performance). The research method used is quantitative, with a saturated sample of 40 respondents from the employees of the Achievement House. Data were collected through an online questionnaire and analyzed using simple linear regression. To test the hypothesis, the researcher utilized SPSS. The results indicate that the significance value is less than 0.05. Therefore, the null hypothesis (Ho) is rejected, and the alternative hypothesis (Ha) is accepted. This indicates that the higher the level of employee creativity, the higher the performance demonstrated. Conversely, if employee creativity is low, their performance tends to be low as well
PENGARUH LINGKUNGAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI DINAS PEMADAM KEBAKARAN DAN PENYELAMATAN KOTA SURABAYA
Fire is one of the emergency events that has a serious impact on life safety, material losses, and environmental sustainability. In this context, the Surabaya City Fire and Rescue Service has a vital role in responding to incidents quickly and appropriately. This study aims to analyze the influence of the work environment and work discipline on employee performance in the agency. The method used is quantitative with data collection through questionnaires distributed to 100 employees from a total population of 123 employees. The results of the study indicate that a conducive work environment, both physically and socially, has a significant effect on improving employee performance. In addition, work discipline demonstrated through compliance with procedures, responsibility, and leadership role models also provide a positive contribution to employee performance. Simultaneous tests show that the variables of the work environment and work discipline together have a significant effect on performance. While partial tests strengthen the findings that each variable has a positive and significant effect individually. The conclusion of this study is that the work environment and work discipline are two main factors that support improving employee performance in the Surabaya City Fire and Rescue Service. Therefore, it is recommended that the agency continue to improve the quality of the work environment and enforce discipline consistently.
Analisis Perbedaan Abnormal Return Dan Trading Volume Activity Sebelum Dan Sesudah Peristiwa Pemilihan Umum Presiden Di Indonesia Tahun 2024 (Studi pada Perusahaan yang Terdaftar pada Indeks LQ45)
This study was conducted to identify the differences in abnormal return and trading volume activity in relation to the 2024 Presidential Election in Indonesia. The sample was selected using a saturated sampling technique, involving all 45 companies listed in the LQ45 index during the period form February to July 2024. The observation period covered 7 days before and 7 days after the event. Data analysis was carried out using the Paired Sample t-Test with IBM Statistics SPSS 26 at a 5% significance level. The results indicate a significant difference in abnormal returns before and after the election, suggesting that the 2024 Presidential Election contained information that triggered a reaction from capital market participants. However, no significant difference was found in trading volume activity before and after the election, implying that trading activity on the Indonesia Stock Exchange remained relatively stable and did not experience a substantial increase as a result of the election.
PENGARUH PRICE PROMOTION DAN CONSUMER STREAMER INTERACTION TERHADAP IMPULSE BUYING MELALUI PERCEIVED RISK SEBAGAI VARIABEL MEDIASI PADA TIKTOK LIVE STREAMING
Ease of accessing the internet can be a reason for doing Impulse Buying. The purpose of this study is to determine the effect of Price Promotion and Consumer Streamer Interaction, Perceived Risk, and Impulse Buying. This study used the Purposive Sampling method using 200 respondents and using the Structural Equation Model (SEM) data analysis technique using the Partial Least Square (PLS) analysis method with Smart-PLS 3.0 software. The respondent criteria in this study were consumers who often make spontaneous purchases of food products through Tiktok Live Streaming. The results of this study indicate the influence of Price Promotion on Impulse Buying, Consumer Streamer Interaction on Impulse Buying, Price Promotion on Perceived Risk, Consumer Streamer Interaction on Perceived Risk, and Perceived Risk on Impulse Buying. In this study, it is hoped that UMKM can optimize their marketing strategies by frequently interacting with consumers through various media in addition to using the Live Streaming feature. Keywords : Price Promotion, Consumer Streamer Interaction, Perceived Risk, Impulse Buying, Live Streaming, Tiktok.
Analisis Peran Sumber Informasi Kredibel dalam Membentuk Sikap Wisatawan (Studi pada Destinasi Wisata Bahari di Maluku)
Tourist information needs enable travelers to search for tourism-related information from various sources. Relevant information sources provide credible details about the attributes of a destination. The information obtained influences tourists’ evaluation of destination attributes and affects their attitudes. Previous literature has found inconsistencies in tourist behavior before and after obtaining information from such sources. This study aims to analyze the role of credible information in shaping tourists’ attitudes toward destination attributes, by introducing information source credibility as a moderating variable. The research employed purposive sampling with the criterion of tourists who had never visited Maluku. A total of 223 respondents participated, with data collected through a Google Form questionnaire. Data processingand analysis were carried out using Structural Equation Modeling (SEM) with SmartPLS software. The findings indicate that the credibility of information sources, in providing credible information, shaped tourists’ attitudes toward Maluku’s marine destinations in a negative direction. This study addresses the gap showing that tourists’ attitudes change after receiving information from information sources. It contributes by incorporating source credibility in conveying tourism destination information. Furthermore, this study complements previous findings that behavioral changes among tourists are influenced by risk and uncertainty (Su et al., 2022). Information regarding risks and uncertainties received by tourists affects behavioral changes. This study also extends Jensen’s (2016) research, which examined online information searches through websites in influencing tourist behavior, by considering the impact of other information sources and their credibility in shaping behavior.
Analisis SWOT Dalam Merumuskan Strategi Kompetitif Pada Industri Jasa Maritim: Studi Kasus Pada PT XYZ
The maritime industry in Indonesia plays a crucial role in supporting the distribution of goods and domestic and international mobility, in line with the increasing volume of exports, imports, and the growth of national maritime transportation. However, companies in this sector still face various challenges, such as intense competition, limited infrastructure, and difficulties in adapting to technological advancements. This study aims to analyze internal and external factors at PT XYZ and design a competitive strategy suitable for the company's long-term development. The research method employs a descriptive qualitative approach, utilizing primary data obtained through observation and interviews with informants. The analysis was conducted using the IFAS and EFAS matrices to determine strengths, weaknesses, opportunities, and threats, which were then summarized through SWOT analysis. The research results are expected to produce optimal strategies to enhance the company's competitiveness while strengthening its contribution to national maritime development.
Analisis SWOT dalam Merumuskan Strategi Kompetitif Pada Industri Otomotif
Business competition in the automotive sector, particularly in the two-wheeler industry, has become increasingly intense along with the growing number of manufacturers and dealers offering similar products. Yamaha SIP Kedungdoro is one of Yamaha’s official dealers strategically located in Surabaya, providing sales services, maintenance, and genuine spare parts. In order to remain competitive, Yamaha SIP Kedungdoro must adopt appropriate marketing strategies by taking into account both internal and external environmental conditions. This study aims to identify the internal and external factors of Yamaha SIP Kedungdoro and to formulate suitable competitive strategies through a SWOT analysis. The research employed a descriptive method, with primary data collected through direct observation, documentation studies, and interviews. The findings indicate that, based on the SWOT analysis, the most appropriate strategy to enhance the competitiveness of Yamaha SIP Kedungdoro is an aggressive strategy, which involves leveraging its strengths to seize all available opportunities.
Analisis SWOT Untuk Menentukan Strategi Kompetitif Pada Perusaahan Perkeretaapian: Studi Pada PT Kereta Api Indonesia (Persero) Daop 8 Surabaya
Competition in the mass transportation industry in Indonesia has become increasingly intense in line with the growth of public mobility. PT Kereta Api Indonesia (Persero) Daop 8 Surabaya, as one of the operational centers of rail-based mass transportation in East Java, needs to implement effective and innovative strategies to respond to challenges and take advantage of internal and external opportunities in order to maintain and enhance its competitiveness. This study aims to analyze the internal and external factors of PT Kereta Api Indonesia (Persero) and to formulate appropriate competitive strategies through SWOT analysis. The research method applied in this study is descriptive. Data were collected through observation, interviews, and documentation. The results of this study indicate that PT Kereta Api Indonesia (Persero) is positioned in Quadrant I, which reflects significant growth potential. In this position, the company is expected to adopt an aggressive strategy to strengthen its growth in the transportation sector.
Analisis SWOT untuk Menentukan Strategi Kompetitif pada Perusahaan Perbankan (PT XYZ)
Competition in banking is getting tougher, so every company needs to improve the quality of the products and the services they offer, as well as come up with new ideas to stay ahead. Bank Rakyat Indonesia (Persero) Tbk Pandeglang Branch, which is one of the state-owned banks, needs to keep up with changes, both inside and outside the company, by using competitive strategies. With the implementation of appropriate strategic management, BRI can identify new opportunities, manage risks, and increase value for shareholders and other stakeholders. This study aims to analyze internal and external factors and determine the appropriate competitive strategy based on SWOT analysis. The method used is a descriptive method with data collection techniques through direct observation, interviews, questionnaire distribution, and documentation. The analysis results indicate that Bank BRI is in Quadrant I, meaning it is in a “build and grow” condition. The strategies that need to be implemented include market penetration, product development, market development, and vertical integration. With these strategies, Bank BRI is expected to enhance its competitive edge against competitors and achieve its desired objectives.
Analisis SWOT dalam Perumusan Manajemen Strategi Studi Kasus PT Inzaghi Gigantara Solusindo di Surabaya
The demand for professionally certified workers in Indonesia continues to increase in line with technological developments and labour market dynamics. PT Inzaghi Gigantara Solusindo, as a training and certification institution in Surabaya, faces both great opportunities and challenges in maintaining its competitiveness. The purpose of this study is to analyse the company's internal and external factors within the framework of strategic management. The method used is descriptive, with data collection techniques involving observation, interviews, and documentation. The data obtained was analysed using the IFE, EFE, and SWOT matrices, which were operationalised through the TOWS Matrix. The results of the study show that an IFE score of 2.82 places the company in a relatively strong internal position, while an EFE score of 2.84 reflects a good ability to respond to external opportunities and threats. Based on the TOWS Matrix analysis, the recommended strategies include developing digital training programmes based on Industry 4.0 needs, optimising digital management systems, improving post-training services, and strengthening branding to face competition. The research conclusion emphasises that the systematic use of SWOT analysis can serve as an important basis for formulating adaptive, innovative, and sustainable strategic management for training and certification institutions.
Analisis SWOT untuk Menentukan Strategi Kompetitif pada Perusahaan Logistik
The logistics sector plays a strategic role in supporting the national economy and, in recent years, has shown growth that significantly surpasses Indonesia’s GDP. The continuous expansion of the logistics market has also triggered increasingly intense competition. PT Linus Trans Indonesia, established in 2019, is a logistics and freight forwarding company that provides land, sea, and air transportation services, as well as warehousing and cargo handling. To remain competitive, the company requires appropriate strategies based on internal and external conditions. This study aims to analyze the internal and external factors of PT Linus Trans Indonesia and to determine the appropriate competitive strategy to be developed using SWOT analysis. The research applies a descriptive method, with primary data collected through observation, documentation, and interviews. The results show that, based on the SWOT analysis, PT Linus Trans Indonesia is positioned in Quadrant I, meaning it is categorized under the Aggressive Strategy. Accordingly, the company is recommended to pursue aggressive growth by expanding services, innovating in technology, and building strategic networks.
Kinerja PT Bank Syariah Indonesia Pra dan Pasca Merger: Pendekatan Balanced Scorecard
Islamic banking in Indonesia has undergone rapid development with the birth of PT Bank Syariah Indonesia Tbk (BSI) through the merger of BRI Syariah, BNI Syariah, and Bank Syariah Mandiri. This study aims to measure the effectiveness of post-merger change management on corporate performance by comparing the pre-merger (2019–2020) and post-merger (2021–2024) periods. The research method uses a quantitative approach with secondary data from annual reports, analyzed through the Balanced Scorecard across four perspectives: financial, customer, internal business process, and learning and growth. The results show that the merger successfully improved performance across almost all perspectives, although the Total Asset Turnover experienced a decline. The limitation of this study lies in the use of quantitative data which does not capture qualitative aspects. This finding confirms the importance of well-planned change management to drive organizational transformation and strengthen the competitiveness of Islamic banking in Indonesia.
Pengaruh Inclusive Leadership Terhadap Employee Well Being Melalui Career Satisfaction Pada Karyawan Pt Aneka Kirana Amertha Surabaya
This study aims to analyze the effect of Inclusive Leadership on Employee Well Being through Career Satisfaction in employees of PT Aneka Kirana Amertha Surabaya. The research method used is a quantitative approach with an explanatory research design. The research population was all employees of PT Aneka Kirana Amertha Surabaya with the sample determined using saturated sampling technique. Data were collected through questionnaires. The data analysis technique used Structural Equation Modeling (SEM) with the help of SmartPLS 4.0 software to test the relationship between variables and the mediation effect. The results showed that Inclusive Leadership has a positive and significant effect on Employee Well Being. In addition, this study also proves that Career Satisfaction acts as a mediating variable in the relationship between Inclusive Leadership and Employee Well Being. This shows that inclusive leadership not only has a direct effect on employee well-being, but also through increasing employee career satisfaction.
Strategi Penetrasi Pasar dan Pengembangan Produk Perusahaan Manufaktur Berdasarkan Analisis Multimatrix
This study aims to analyze the most appropriate strategy for PT Maspion Group, one of the largest manufacturing companies in Indonesia. The analysis was conducted using a multimatrix approach including SWOT, SPACE, IE Matrix, BCG Matrix, and Grand Strategy Matrix. Based on the internal analysis (IFE), Perusahaanhas significant strengths (score 2.77) in its strong brand, product diversification, quality assurance, affordable prices, and extensive distribution network. Weaknesses identified include inconsistent production technology, lack of product innovation, outdated design, and uneven distribution in remote areas. From the external analysis (EFE), Perusahaanhas opportunities from domestic market growth, export expansion, and digital transformation (score 2.80), but faces threats from imported products and rapidly changing consumer preferences. The multimatrix mapping places Perusahaanin an aggressive position and in the 'grow and build' stage. QSPM results indicate that market penetration strategy (TAS = 8.81) is more attractive than product development (TAS = 7.69). Thus, the main recommendation is market penetration through digital promotion, influencer collaboration, customer loyalty programs, and expanded distribution networks, while continuing product innovation.
Transformasi UKM MOM Menuju Usaha Berkrlanjutan: Integrasi Teknologi Tepat Guna, Pemasaran Digital dan Literasi Manajemen
UKM MOM is one of the seafood processing enterprises in Tuban Regency that produces various dried fish-based snacks. In its development, this SME faces several challenges in production, marketing, and management. The production process is still highly dependent on weather and electricity, the packaging method remains manual, and limited financial literacy and human resource management are among the main obstacles. This study aims to identify these issues and formulate solutions through the application of appropriate technology, strengthening of digital marketing strategies, and improvement of managerial systems. The research employed a descriptive case study design with qualitative and quantitative approaches, using direct observation and in-depth interviews. The findings indicate that interventions such as the use of oven dryers, generators, digital scales, and water installation improvements significantly enhance production efficiency and continuity. In terms of marketing, the adoption of social media platforms and brand development support has positively impacted market expansion and consumer trust. Meanwhile, in the management aspect, financial recording training and human resource capacity building foster greater professionalism and business sustainability. Overall, the technological and managerial interventions not only serve as short-term solutions but also as strategic steps toward the modernization of community-based enterprises oriented toward efficiency, quality, and sustainable competitiveness.
Manajemen Kualitas Produk UMKM Sebagai Strategi Ketahanan dan Keberlanjutan Bisnis: Studi Evaluasi Kandungan Kimia Produk Olahan Peternakan
Food-based MSMEs, particularly those engaged in livestock product processing, play an important role in the local economy and in meeting community nutrition needs. However, inconsistent product quality remains a major challenge in improving competitiveness. This study evaluates the quality of MSME products using proximate analysis (moisture, ash, protein, fat, fiber) on several processed products. The results show variations in quality among producers. The average protein content of meatballs (7.2%) did not meet the minimum Indonesian National Standard (8.0%), while nuggets nearly met the requirement (11.9% vs. 12.0%). These findings indicate weak standardization of formulation and quality control. From a management perspective, product quality is the key to business resilience and sustainability, especially in the post-digital era. Amid increasingly intense competition in digital marketplaces, consistency of product quality determines whether MSMEs can survive or not. This study emphasizes that evidence-based quality management, product innovation, and collaborative governance are fundamental prerequisites for building resilient, sustainable, and adaptive MSMEs in the post-digital era.
PREFERENSI KONSUMEN TERHADAP PRODUK LOKAL BERKELANJUTAN: ANALISIS PENGARUH WORD OF MOUTH, GREEN PRODUCT INNOVATION, DAN BRAND IMAGE SELALU TEH
This study aims to analyze the influence of Word of Mouth, Green Product Innovation, and Brand Image on consumer preferences for sustainable local products, with a case study of the local brand “Selalu Teh” from Tenggarong, Kutai Kartanegara, East Kalimantan. The key issue of this research lies in the growing consumer concern for product sustainability, as well as the importance of communication strategies and brand image in shaping preferences toward local products. The research employs a quantitative approach with a survey method. The sample consists of 96 respondents selected through purposive sampling, namely consumers who have purchased and consumed “Selalu Teh” products. Data were collected through questionnaires and analyzed using multiple linear regression to examine the effect of the independent variables on consumer preferences.This study has limitations due to the relatively small sample size and its focus on only one local brand, which restricts the generalizability of the findings. The practical implication of this research is to provide recommendations for local entrepreneurs to emphasize environmentally friendly innovations, strengthen brand image, and encourage positive word of mouth to increase consumer preference. The social implication is to support sustainable consumption of local products, reduce dependency on imported goods, and strengthen the community’s economy.
Pengaruh Job hugging terhadap tingkat Kepuasan Kerja Karyawan
Penelitian ini bertujuan untuk menganalisis pengaruh job hugging terhadap tingkat kepuasan kerja karyawan. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan deskriptif dan kausal. Data dikumpulkan melalui penyebaran kuesioner kepada karyawan Perusahaan Jasa IT yang dipilih menggunakan metode purposive sampling. Teknik analisis data menggunakan metode structural equation modelling (SEM) dengan bantuan software SmartPLS. Job hugging memiliki pengaruh negatif dan signifikan terhadap tingkat kepuasan kerja. Karyawan yang cenderung mempertahankan posisinya tanpa keinginan berkembang mengalami stagnasi profesional, yang berdampak pada penurunan kepuasan kerja. Sebaliknya, pengurangan perilaku job hugging dapat meningkatkan motivasi, keterlibatan, dan kepuasan kerja karyawan. Implikasi dari penelitian ini adalah perusahaan perlu memperhatikan fenomena job hugging dengan cara memberikan program pengembangan karier, rotasi jabatan, serta peningkatan keterampilan agar karyawan memiliki peluang berkembang. Dengan demikian, perusahaan dapat menjaga kepuasan kerja karyawan sekaligus meningkatkan produktivitas dan daya saing di industri jasa IT.
PERAN IMPULSE BUYING TERHADAP NEGATIVE ONLINE REVIEWS INTENTION MELALUI CONSUMER REGRET (Studi pada konsumen perempuan produk fashion di Shopee)
This study aims to analyze the influence of Impulse Buying on Negative Online Reviews Intention through Consumer Regret among female consumers of fashion products on Shopee. The phenomenon of increasing impulsive purchases due to massive promotions on e-commerce platforms such as Shopee has led to consumer behavior marked by regret after spontaneous purchases. This regret is divided into two dimensions: Process Regret (regret over the decision-making process) and Outcome Regret (regret over the result of the purchase), both of which can trigger the intention to post negative online reviews. This study uses a quantitative approach with an online survey method. The respondents consisted of 121 female Shopee users who had made impulsive fashion purchases and experienced post purchase disappointment. The sampling technique used was purposive sampling. Data were collected through a Likert-scale questionnaire and analyzed using Structural Equation Modeling (SEM) with the assistance of SmartPLS 4. The results show that Impulse Buying has a positive effect on Process Regret but not on Outcome Regret. Process Regret also positively affects Outcome Regret, while Outcome Regret does not significantly influence Negative Online Reviews Intention. Conversely, Process Regret has a significant influence on Negative Online Reviews Intention. These findings indicate that regret over the decision-making process plays an important role in driving consumers to express their disappointment through online reviews
Pengaruh 3A, Memorable Tourism Experience, dan Value for Money terhadap Niat Kunjungan Ulang Wisatawan Tari Kecak Bali
The number of domestic tourist visits to Badung Regency continues to increase every year, with one of the destinations being the Kecak Dance performance at three locations. The Kecak Dance is a cultural tourist attraction that highlights the rich local culture of Bali with a stunning backdrop. Despite its strong cultural appeal, there is still a gap between tourists' expectations and their actual experiences. This study aims to analyze the influence of the 3A elements (attraction, amenities, accessibility), Memorable Tourism Experience (MTE), and Value for Money (VFM) on satisfaction and intention to revisit, with satisfaction as a mediating variable. The research method used a quantitative approach through the distribution of online questionnaires to 220 tourists who had watched the Kecak Dance performance. The results showed that MTE and 3A had a significant effect on satisfaction, while VFM had no significant effect. Satisfaction was found to increase the intention to revisit and act as an important mediator. More specifically, full mediation occurred in the relationship between 3A and the intention to revisit through satisfaction, while MTE showed partial mediation. VFM did not show a significant effect either directly or through satisfaction. These findings confirm that non-economic factors such as the quality of the tourist experience, supporting facilities, and ease of access are more decisive than price perception alone.
Pengaruh Harga, Promosi, dan Gaya Hidup terhadap Keputusan Pembelian Handphone Merek Iphone Pada Mahasiswa di Universitas Samudra
This study aims to determine the effect of price, promotion, and lifestyle on the purchasing decision of iPhone smartphones among students at Universitas Samudra. The research is quantitative in nature, with the population being students of Universitas Samudra. The sampling technique used was accidental sampling, with a total of 100 respondents. The data were processed using SPSS 25, employing classical assumption tests, multiple linear regression, and hypothesis testing. The results of the study indicate that: (1) price has an insignificant effect on purchasing decisions, (2) promotion has a significant effect on purchasing decisions, and (3) lifestyle has an insignificant effect on purchasing decisions. Based on the coefficient of determination test, price, promotion, and lifestyle variables collectively influence the purchasing decision of iPhone smartphones among Universitas Samudra students by 20.4%, while the remaining 79.6% is influenced by other variables outside this research.
Analisis Rencana, Program, dan Organisasi Penjualan pada UMKM Kerupuk CV Sumber Berkah Melimpah di Desa Karangandong, Kecamatan Driyorejo, Kabupaten Gresik
This study aims to analyze the sales strategy, plans, programs, and organizational structure of Small Medium Enterprise’s (SME’s) Kerupuk CV Sumber Berkah Melimpah in Karangandong Village. The research method used in this study is qualitative case study with data collection techniques through observation and interviews. The result show that SME’s Kerupuk CV Sumber Berkah Melimpah applies a “hold” strategy to maintain sales. To optimize its sales strategy, this SME’s needs to design a more structured sales program, redesign the geographically base sales organizational structure, and add six sales staff to achieve the annual target.
PRAKTIK KOMUNIKASI BISNIS PT ASTRA INTERNATIONAL TBK – TOYOTA AUTO2000 SALES OPERATION, TOYOTA SBY WARU
The internship activity in the Business Communication Practice course was carried out at PT Astra International Tbk – Auto2000 Waru as part of the Merdeka Belajar Kampus Merdeka (MBKM) program. This activity was based on the importance of business communication in facing business competition in the globalization era, where effective communication strategies play a crucial role in maintaining company existence through promotion, marketing, and customer relationship management. The main objective of this internship was to enhance students’ skills in creating a company profile, preparing meeting minutes, conducting product promotion presentations, and designing digital-based promotional media. The method used involved direct practice in the company through observation, active participation, and digital content production, which was published on the company’s social media platforms such as TikTok and YouTube. The results showed that students successfully produced a company profile in video format, systematically prepared meeting minutes, delivered product promotion presentations, and created effective promotional media designs. This activity provided significant benefits for students, the university, and the company, and proved that mastering business communication can support organizational goals while providing students with applicable practical experience.
Pengaruh Transfer Pricing dan Political Connection Terhadap Tax Avoidance Dengan Corporate Governance Sebagai Pemoderasi
One of the ways that companies can legally reduce their tax burden is through tax avoidance. Transfer pricing and the company's political connections can help facilitate tax avoidance. The purpose of this research is to determine the effect of transfer pricing and political relationships on tax avoidance with corporate governance as a moderating variable in manufacturing companies listed on the Indonesia Stock Exchange between 2018 and 2020. A purposive sampling method was used to select a sample from an existing population of 193 companies, resulting in 30 companies from a total of 90 samples. Data for this study were collected through literature review. The data analysis used is quantitative descriptive analysis. The results of the study show that transfer pricing has a significant effect on tax avoidance efforts, while political relationships have no significant effect on tax avoidance efforts. Corporate governance is proxied by an independent board of commissioners and an audit committee, where the independent board of commissioners can control the influence of transfer pricing and political relationships on tax avoidance, and the audit committee can also control the influence of transfer pricing and political relationships on tax avoidance.
Analisis Studi Kelayakan Bisnis Ditinjau dari Aspek Pemasaran pada UMKM FLC Black Coffe Specialist Desa Menunggal, Kecamatan Kedamean, Kabupaten Gresik
This study aims to analyze the feasibility of FLC Black Coffee Specialist SME’s in Menunggal Village, Gresik, particularly from a marketing perspective, with the aim of assessing their performance and designing development strategies. The method used is a qualitative approach through observationand interviews. The findings show that robusta coffee products with distinctive flavorsandtheimplementation of door-to-door marketing strategies have successfully reached the local market effectively. Sales projections also show a positive trend until 2026. SWOT analysis confirms that product advantagesand opportunities for cooperation are major factors that outweigh weaknesses related to packaging and location. Overall, the marketing aspects are considered feasible with practical recommendations for packaging improvements and market expansion. However, this study has limitations in terms of generalization due to its local scope. In conclusion, this SME’s has a strong marketing foundation for further development, while also opening opportunities for further research involving financialand digital marketing aspects.
Analisis Studi Kelayakan Usaha Produksi Beras oleh XYZ Ditinjau dari Aspek Pemasaran
The purpose of this research is to evaluate the marketing feasibility of UD Putri Kembar, a business engaged in rice production. This study applies a qualitative research method with data obtained through observation and interviews. The findings indicate that the business is feasible from a marketing perspective, as UD Putri Kembar has implemented clear strategies related to segmentation, targeting, and positioning (STP). The SWOT analysis further shows that strengths and opportunities dominate over weaknesses and threats, while supporting factors outweigh the inhibiting ones. Moreover, rice as a staple food provides a broad and sustainable market potential. Thus, from the marketing aspect, UD Putri Kembar is considered viable to be sustained and further developed.
Analisis Studi Kelayakan Bisnis ditinjau dari Aspek Pemasaran pada Unit Usaha Gedung Serbaguna dan Toko Pertanian milik BumDes Bahtera Sejahtera Desa Tambak Beras, Kecamatan Cerme, Kabupaten Gresik
This study aims to analyze the feasibility of the Multipurpose Building and Agricultural Shop Business Unit owned by BumDes Bahtera Sejahtera Tambak Beras Village, Gresik, reviewed from the marketing aspect. The research method used in this study is a qualitative method with data collection through observations and interviews that have been conducted. The results of the business feasibility analysis from the marketing aspect are said to be feasible, namely having implemented a good marketing mix strategy, having clear segmentation and targeting, and from the SWOT analysis, advantages and opportunities outweigh losses and threats, supporting factors are superior to inhibiting factors, sales potential has increased, and is projected to continue to increase over time.
Analisis SWOT Untuk Menentukan Strategi Kompetitif Pada Perusahaan Listrik
PT PLN (Persero) plays a crucial role in the provision of national electricity. The growing demand driven by economic development and population growth presents significant challenge of ensuring a reliable and high-quality power supply. To address these challenges, appropiate strategies are formulated based on internal environment and external environment PT PLN (Persero) through SWOT analysis. The method used in this research is descriptive. The data in this research were obtained from primary data using through data collection technique through interviews, literature review, and observations.The results of the study, based on SWOT analysis, PT PLN (Persero) demonstrate an aggressive strategy waypoint. Where PT PLN (Persero) can maximize strategies such as market penetration, product development, horizontal integration,backward integration, and forward integration.
Motivasi Kerja dan Kinerja Karyawan: Peran Komitmen Organisasi pada Industri Perkapalan di Surabaya
The rapid expansion of the Indonesian economy has intensified competition, compelling companies to seek sustainable strategies for achieving competitive advantage. Human resource optimization, particularly through improved employee performance, has become a critical factor in organizational success. In this context, leadership plays a pivotal role in fostering motivation and commitment among employees to enhance overall organizational performance. This study examines the effect of work motivation on employee performance, with organizational commitment as a mediating variable. Data were analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method. The findings are expected to contribute to a deeper understanding of how motivation and commitment interact to drive employee performance, offering both theoretical insights and practical implications for organizational development.
Maksimalisasi Keunggulan Bersaing : Perspektif Strategi MSDM & Strategi Marketing Pada UKM Industri Pariwisata Di Jawa Timur
Objective: This study aims to examine the effect of spiritual marketing, culture of innovation, quality of work life, rewards on competitive advantage and marketing performance mediated by market orientation and individual performance in Tourism Industry SMEs in East Java. The analysis in this study used Structural Equation Modeling analysis with the help of WarpPls software. This research was conducted on Tourism Industry SMEs in East Java. The results of this study indicate that spiritual marketing, culture of innovation, quality of work life, rewards have a significant effect on market orientation and individual performance. Then, individual performance has a significant effect on competitive advantage and marketing performance. However, market orientation in this study has no significant effect on marketing performance but has a significant effect on competitive advantage. The novelty in this study is to examine the effect of spiritual marketing, culture of innovation, quality of work life, rewards on competitive advantage and marketing performance mediated by market orientation and individual performance in Tourism Industry SMEs in East Java.
Pengaruh Tunjangan Kinerja Dan Beban Kerja Terhadap Kinerja Pegawai Di Lingkungan Dinas Pendidikan Kota Surabaya
Employee performance is one of the key factors in achieving organizational goals, which is influenced by various aspects, including performance allowances and workload. This research aims to determine the effect of performance allowances and workload on employee performance within the Department of Education of Surabaya City. The research uses a quantitative approach with a survey method. The sample consists of 105 employees selected from the Department of Education of Surabaya City. The data analysis technique employed is multiple linear regression. The results show that performance allowances and workload have a positive effect on employee performance. These findings indicate that improving the provision of performance allowances and managing workload effectively can encourage increased employee performance. The results of this study can serve as a reference for management in designing more targeted human resource management policies.
PENGARUH DISIPLIN DAN PENGAWASAN KERJA TERHADAP KINERJA PEGAWAI DI KECAMATAN SAMBIKREP KOTA SURABAYA
This study aims to determine and analyze the influence of work discipline and supervision, both partially and simultaneously, on employee performance. The study was conducted in Sambikerep District, Surabaya City with a total sample of 42 employees. This study uses a quantitative approach with the type of research used is explanatory research. The data collection method uses a questionnaire and the results are analyzed using SPSS Version 22. The results of the study are 1) The work discipline variable (X1) individually has a positive and significant effect on the performance variable (Y). 2) the work supervision variable (X2) individually has a positive and significant effect on the performance variable (Y). For further researchers, because the sample is too small, it is better for further researchers to expand the sample by focusing on agencies or companies with high work discipline and work supervision.
Pengaruh Budaya Organisasi dan Lingkungan Kerja Non Fisik Terhadap Kinerja Pegawai Pada Kantor Badan Kesatuan Bangsa dan Politik Kota Surabaya
The purpose of this study was to determine the impact of organizational culture and non-physical work environment on employee performance at the Surabaya City National Unity and Politics Agency. The data for this study were collected through a survey using a questionnaire distributed to 51 employees of the population at the Surabaya City National Unity and Politics Agency. The sampling technique for this study used Non-Probability Sampling with a saturated sampling method. The approach to this study is a quantitative study using data analysis, namely multiple linear regression. The results of the study indicate that organizational culture has a positive and significant effect on employee performance. The non-physical work environment has a positive and significant effect on employee performance. The implications of the results of this study are that through a good organizational culture such as innovation, work orientation, concern between employees, and a non-physical work environment such as providing comfort and security can improve employee performance.
Pengaruh Perceived Ease of Use dan Perceived Usefulness dalam Teknologi Informasi Terhadap Attitude Toward Using Klampid New Generation (KNG) di Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya
This research is motivated by the phenomenon of information technology utilization at the Department of Population and Civil Registration of Surabaya City, which represents a new form of adaptation for Surabaya residents in managing population administration. Previously, residents were accustomed to submitting applications manually or offline by visiting the office and meeting directly with officers. However, they are now directed to use a technological innovation called Klampid New Generation (KNG), which allows them to submit applications independently online. This study aims to determine the influence of two factors perceived ease of use and perceived usefulness on attitude toward using the KNG information technology. This research employs a survey method with quantitative analysis, using a sample of 110 respondents who are residents of Surabaya aged 17–60 years and have used KNG in their population administration processes. Data were collected through the distribution of questionnaires and analyzed using multiple regression analysis. The results of this study show that (1) Perceived ease of use has a positive and significant effect on attitude toward using KNG, (2) Perceived usefulness has a positive and significant effect on attitude toward using KNG.
Pengaruh Lingkungan Kerja Dan Disiplin Kerja Terhadap Kinerja Pegawai Dinas Pemadam Kebakaran Dan Penyelamatan Kota Surabaya
Pengaruh Pelatihan Dan Lingkungan Kerja Terhadap Motivasi Kerja Pegawai Dinas Pemadam Kebakaran Dan Penyelamatan Kota Surabaya
This study aims to analyze the influence of training and work environment on the work motivation of employees at the Surabaya City Fire and Rescue Departement. A quantitative approach was employed using a survey method. Data were collected through an online questionnaire distributed to 101 respondents selected through random sampling. Multiple linear regression analysis was used Statistical Package for the School Sciences (SPSS). to examine both the simultaneous and partial effects of training and work environment variables on work motivation. The results indicate that both training and work environment have a positive and significant effect on employee motivation, both individually and collectively. These findings suggest that improving the quality of training and enhancing the work environment can serve as strategic efforts to increase the work motivation of employees at the Surabaya City Fire and Rescue Department.
Pengaruh Gaya Kepemimpinan Transformasional dan Motivasi Kerja Terhadap Kinerja Pegawai
This study aims to analyze the influence of transformational leadership style and motivation on employee performance at public sector. A quantitative approach was applied using a survey method and a saturated sampling technique, involving all 89 employees as respondents. The research instrument, a closed-ended questionnaire, was tested for validity and reliability prior to data collection. Data analysis was conducted using multiple linear regression with the assistance of SPSS version 29. The findings reveal that both transformational leadership and motivation have a positive impact on employee performance. A leadership style that inspires, provides individualized attention, and encourages innovative thinking has been shown to support performance improvement. Additionally, motivation managed through reward systems, career development opportunities, and a supportive work environment contributes to enhanced employee productivity. These findings offer valuable insights for policymakers in designing more effective human resource strategies to improve performance and strengthen the effectiveness of public sector organizations.
Pengaruh Kepuasan Kerja Dan Lingkungan Kerja Terhadap Kinerja Petugas
This study aims to analyze the influence of job satisfaction and work environment on employee performance at the Motor Vehicle Testing Unit (UPTD) in Tandes, Surabaya. Using a quantitative approach with a survey method, data were collected through questionnaires distributed to all 56 employees, and analyzed using multiple linear regression with SPSS 21. The results show that job satisfaction has a positive and significant effect on employee performance, while the work environment does not have a significant impact. These findings suggest that improving employee performance is more effectively achieved through enhancing job satisfaction, such as increasing salary, improving relationships with supervisors, and providing promotion opportunities. Although the work environment does not show a statistically significant effect, its improvement remains essential for maintaining long-term comfort and work effectiveness. The implication of this study highlights the importance of managerial focus on internal factors particularly job satisfaction to sustainably enhance employee performance and the quality of public service delivery.
PENGARUH GAYA KEPEMIMPINAN TRANFORMASIONAL, DISIPLIN DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI DI PUSKESMAS TANAH KALIKEDINDING SURABAYA
This study aims to analyze the effect of transformational leadership style, discipline, and work motivation on employee performance at Puskesmas Tanah Kalikedinding Surabaya. The research population consisted of 65 employees, and the sampling technique used was a saturated sample. Data were collected through questionnaires and analyzed using multiple linear regression with the IBM SPSS 21 software. The findings indicate that transformational leadership style has a positive and significant influence on employee performance. Leaders who inspire, motivate, and support their staff can improve work outcomes. Discipline also shows a positive impact, where adherence to rules, punctuality, and responsibility lead to better performance. Similarly, work motivation significantly contributes to employee performance. Motivated employees tend to work harder, show greater initiative, and are more committed to achieving organizational goals. This research highlights the importance of leadership, discipline, and motivation in enhancing employee productivity in public health services. Improving these factors can be an effective strategy for boosting performance and achieving institutional objectives.
Peran Motivasi dan Disiplin Kerja Dalam Menciptakan Kinerja Karyawan (Studi Deskriptif pada Karyawan Pengujian Kendaraan Bermotor (PKB) Tandes Surabaya)
This study aims to analyze the role of motivation and work discipline in creating employee performance. The research method used is the quantitative descriptive method. The population in this study were motor vehicle testing employees in Tandes Surabaya. The research sample was 42 ASN employees and Contract Employees (OS) of PKB Tandes Surabaya. The results of the study showed that the performance of motor vehicle testing employees in Tandes Surabaya was good, as indicated by an increase in the number of vehicles that passed the KIR test, reduced complaints from users, and the achievement of the target of increasing efficiency in the testing process. Likewise, the average employee has good work motivation and discipline. This is indicated by increased performance, compliance with work regulations and procedures, and active participation in activities that support the success of the work unit. Employees consider that high work motivation and discipline play a role in improving their performance. For this reason, the PKB Tandes Surabaya office needs to maintain employee work motivation through various means, such as providing competitive salaries and benefits, a comfortable work environment, performance awards, opportunities for development, and good communication, as well as providing trust and responsibility.
Pengaruh Pelatihan dan Pengembangan Karir Terhadap Kinerja Pegawai di Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya
This research specifically discusses employee performance at the Surabaya City Fire and Rescue Department, with the focus on analyzing the influence of two important variables, namely training and career development on employee performance. This research was conducted using a quantitative approach, where the object of the research was active employees working in the Surabaya City Fire and Rescue Department. The number of respondents involved in this study was 50 employees with data collection techniques using online questionnaire distribution to facilitate access and time efficiency. The data analysis technique used in this study is multiple linear regression with SPSS version 25 for Windows, which allows researchers to determine how much influence each independent variable has on the dependent variable. Based on the results of data analysis, it is known that training has a significant influence on improving employee performance. Similarly, career development was also shown to have a significant influence on employee performance. The implication of this finding is that the implementation of structured training and well-planned career development programs is needed to improve the efficiency and effectiveness of employee work.
Pengaruh Budaya Organisasi dan Disiplin Pegawai Terhadap Kinerja Aparatur Sipil Negara (ASN) di Kantor Kecamatan Tambaksari Kota Surabaya
This study aims to examine the effect of organizational culture and work discipline on the performance of state civil apparatus (ASN) in Tambaksari Subdistrict Office Surabaya. This study uses a quantitative approach using multiple linear regression analysis to determine the extent to which these variables affect employee performance. The sample consisted of 70 respondents, all of whom were civil servants working at the Tambaksari Subdistrict Office. Data were collected through structured questionnaires and analyzed using statistical techniques to test the hypotheses proposed. The results showed that organizational culture and work discipline have a positive and significant effect on the performance of civil servants. These findings suggest that strengthening organizational values and reinforcing disciplinary practices can contribute greatly to improving employee performance. However, this study is limited by its focus on one office, which may affect the generalizability of the findings. Future research should consider a wider geographical coverage and include additional organizational variables to deepen the understanding of the performance factors of civil servants. Practically, the results of this study provide valuable insights for local governments and public institutions in optimizing human resource management.
Analisis Kinerja Keuangan Pemerintah Daerah Dalam Pengelolaan APBD Kota Surabaya Tahun 2015 -2023
This study aims to analyze the financial performance of the Surabaya City Government in managing the Regional Revenue and Expenditure Budget (APBD) from 2015 to 2023. The research applies a descriptive quantitative approach using regional financial ratio analysis, including efficiency, effectiveness, fiscal independence, degree of decentralization, and the balance between capital and operational expenditures. The results indicate that the financial efficiency of the Surabaya City Government fluctuated, with inefficiency observed in several years, especially during the COVID-19 pandemic. Nevertheless, the effectiveness of Local Own-Source Revenue (PAD) was relatively high, with revenue targets largely met or exceeded. Surabaya also demonstrated strong fiscal independence, as shown by favorable independence and decentralization ratios. However, the dominance of operational expenditure suggests a need for better budget allocation balance to support infrastructure development and long-term investment, particularly in the post-pandemic era.
Pengaruh Gaya Kepemimpinan Transformasional Dan Beban Kerja Terhadap Kinerja Pegawai (Studi Kasus Di Bidang Penatausahaan, Pemanfaatan Dan Pemindahtanganan Barang Milik Daerah Pada Badan Pengelolaan Keuangan Dan Aset Daerah Kota Surabaya)
This research is motivated by the phenomenon of optimizing the utilization of Surabaya City assets by The Administration, Utilization and Transfer of Regional Assets Division at the Surabaya City Financial and Regional Asset Management Agency. This study aims to analyze the influence of transformational leadership style and workload in encouraging optimal employee performance, especially in government agencies that have great responsibility in managing regional assets. The research method used is quantitative. Data were obtained by distributing questionnaires with purposive sampling techniques to a number of respondents who were employees in The Administration, Utilization and Transfer of Regional Assets Division at the Surabaya City Financial and Regional Asset Management Agency. Data analysis was carried out using SEM PLS to test the influence of independent variables on dependent variables. The results of the study showed that transformational leadership style has a positive influence on employee performance and workload also has a positive influence on employee performance.
Pengaruh Pelatihan Kerja Terhadap Kinerja Pegawai Di Dinas Pemadam Kebakaran Dan Penyelamatan Di Rayon 4 Wiyung Kota Surabaya.
Judul penelitian ini adalah Pengaruh Pelatihan Kerja Terhadap Kinerja Pegawai Di Dinas Pemadam Kebakaran Dan Penyelamatan Di Rayon 4 Wiyung Kota Surabaya. Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan kerja terhadap kinerja pegawai di Dinas Pemadam Kebakaran dan Penyelamatan di Rayon 4 wiyung Kota Surabaya. Penulis melakukan penelitian ini karena di lapangan banyak pegawai dinas pemadam kebakaran dan penyelamatan kota surabaya khususnya rayon 4 wiyung yang kurang berinteraksi dengan rayon lain, hal ini disebabkan karena kurangnya attitude soft skill yang berpengaruh pada hard skill sehingga menurunnya kinerja pegawai rayon 4. Jumlah populasi adalah 98 pegawai seluruh rayon 4 wiyung beserta pos pembantu rayon sedangkan sampel yang diambil adalah 33 sampel. Penulis melakukan uji dengan cara menyebarkan kuesioner dengan 9 pertanyaan variable X dan 10 pertanyaan pada variable Y secara online menggunakan google form. Penelitian ini merupakan penelitian jenis kuantitatif dengan teknik analisis regresi linier sederhana menggunakan software IBM SPSS. Dari data tersebut, Hasil penelitian menunjukkan dimana variabel X berpengaruh pada variabel Y yang sangat positif signifikan terhadap kinerja pegawai di Dinas Pemadam Kebakaran Penyelamatan di Rayon 4 wiyung Kota Surabaya. Kata Kunci: Pelatihan Kerja, Kinerja Pegawai.
Analisis Kompetensi Tim Rescue Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya Pasar Turi
This study aims to analyze the Competence and abilities of each member of the Rescue Team of the Surabaya City Fire and Rescue Service. The research data was obtained through a research method using a population and sample of a number of Rescue Team personnel, along with the Squad Commander, Head of Human Resource Development, and Head of Rescue as research objects. From the beginning of the study, learning to the results of the training showed an increase in the abilities of each individual personnel and team. At the beginning of the training, it was seen that out of 48 personnel, only 10% were considered to understand the activity, but the implementation of the training activities in a disciplined and routine manner resulted in 98% of the 48 personnel being able to carry out activities and increase their abilities. From the results of the competency analysis, the leader must hold education/training and training routinely and in stages so that the abilities of the Rescue Team members can be evenly distributed..
Pengaruh Motivasi Ekstrinsik dan Kepemimpinan Transformasional Terhadap Kinerja Karyawan pada Bagian Umum, Protokol dan Komunikasi Pimpinan Pemerintah Kota Surabaya
This study aims to analyze the influence of Extrinsic Motivation and Transformational Leadership on the Performance of Employees in the General Protocol and Leadership Communication Section (Umprokopim) of the Surabaya City Government. This type of research uses a descriptive quantitative method. The population of this study consisted of 65 employees of the Umprokopim Section. The sampling technique used was non-probability sampling. The number of samples used was the entire population, namely 65 respondents. Questionnaire data collection was conducted through the indirect distribution of questionnaires using Google FormsForms. The analysis method employed was the multiple linear regression method, using the Statistical Package for the Social Sciences (SPSS) version 26.0 Software. The results showed that extrinsic motivation had a positive and significant effect on employee performance, and transformational leadership also had a positive and significant impact on employee performance. Based on these three results, the three hypotheses are correct and acceptable. The implications of this study suggest that it is necessary to enhance employee extrinsic motivation by optimising salaries and incentives, as well as refining transformational leadership styles to boost employee work motivation through inspirational leadership, thereby improving the performance of Umprokopim employees in Surabaya City Government.
PENGARUH BEBAN KERJA TERHADAP KINERJA PEGAWAI PADA KANTOR BPBD DI KOTA SURABAYA
Abstract Workload and Employee performance are important factors in determining the effectiveness and efficiency of an organization. Excessive or unbalanced workload can affect employee motivation, health, and well-being, which in turn can reduce their performance. This study aims to determine and analyze the effect of workload on employee performance at the Surabaya City BPBD. The type of research used is quantitative. The instrument is through a questionnaire. The sample in this study were all 44 Surabaya City BPBD employees. The variables in this study are workload and employee performance. The analysis uses simple linear regression analysis. The results of the study t count of 5.492 with a probability of 0.000. The significance value (0.000 <α = 0.05) indicates that the workload variable has a unidirectional (positive) and significant effect on the performance of Surabaya City BPBD employees It is expected that Surabaya City BPBD employees can provide an understanding of the importance of managing a balanced workload in achieving good performance.
Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya
This study aims analyze the influence of work motivation on employee performance at the Fire and Rescue Department of Surabaya City. The theory applied is Maslow's hierarchy of needs, which categorizes motivation into five levels: physiological needs, safety needs, social needs, esteem needs, and self-actualization. This research employs a quantitative approach using a survey method by distributing questionnaires to employees as respondents. The collected data were analyzed using simple linear regression. The results indicate that work motivation has a significant effect on employee performance. The two indicators with the greatest influence are physiological needs and self-actualization. These findings suggest that fulfilling basic needs and providing opportunities for self-development are crucial in enhancing the performance of the personnel.
PENGARUH KERJASAMA TIM DAN DISIPLIN KERJA TERHADAP PRESTASI KERJA KARYAWAN PADA BADAN KEPEGAWAIAN DAN PENGEMBANGAN SUMBER DAYA MANUSIA KOTA SURABAYA
Abstract This study aims to determine the influence of teamwork and work discipline on employee performance at the Human Resources and Personnel Agency (BKPSDM) of Surabaya City. A quantitative associative approach was used, with data collected via questionnaires from 35 employees. The results showed that both teamwork and work discipline had positive and significant impacts on employee performance, both partially and simultaneously. Teamwork enhanced collaboration, mutual responsibility, and optimal contributions, while work discipline fostered efficiency, adherence to rules, and accountability. These findings suggest that BKPSDM should reinforce collaborative culture and implement consistent disciplinary measures to improve employee performance. Keywords: teamwork; work discipline; performance; employees; public sector
PENGARUH KEPEMIMPINAN DAN KERJASAMA TIM TERHADAP KINERJA PEGAWAI SEKRETARIAT DINAS PEMADAM KEBAKARAN DAN PENYELAMATAN KOTA SURABAYA
This study aims to determine the relationship between leadership, teamwork, and employee performance. The sample was the Surabaya City Fire and Rescue Service. The analysis technique used in this study was multiple linear regression analysis using SPSS 30. The results showed that simultaneously, leadership and teamwork impact employee performance. While partially, the leadership did not affect employee performance, teamwork affected employee performance. The implications of this study indicate that in the Surabaya City Fire and Rescue Service, employee performance is more influenced by teamwork. This shows that employees will be willing to collaborate to complete their tasks only if employees feel comfortable and supported by the work environment and effective communication between coworkers.
PENGARUH SELF AWARENESS DAN MOTIVASI KERJA TERHADAP KINERJA PETUGAS AMBULANCE DINAS SOSIAL KOTA SURABAYA
This study aims to analyze the influence of self-awareness and work motivation on the performance of ambulance officers at the Social Service Agency of Surabaya City. The background of this research is the declining quality of ambulance services, including delayed response times and increasing public complaints, highlighting the need to evaluate human resource factors. A quantitative approach with an associative research design was employed. The entire population of 41 ambulance officers was selected as respondents using a saturated sampling technique. Data were collected through an online questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 3 software. The results indicate that self-awareness has a positive and significant effect on performance. Officers with high self-awareness tend to be better at self-evaluation, emotional regulation, and demonstrating responsibility in their duties. Moreover, work motivation also shows a positive and significant impact on performance, as reflected in job satisfaction, supportive organizational culture, and leadership patterns that enhance employee enthusiasm. This study provides important implications for human resource development in the public sector, particularly in optimizing ambulance services through psychological and organizational approaches.
Pengaruh Gaya Kepemimpinan Tranformasional dan Disiplin Kerja terhadap Kinerja Pegawai Puskesmas Asemrowo Surabaya
This study aims to examine the influence of transformational leadership style and work discipline on employee performance at Asemrowo Community Health Center (Puskesmas Asemrowo) in Surabaya, Indonesia. The background of this research highlights the critical role of human resources in enhancing the effectiveness of public services, particularly in primary healthcare institutions. Employing a quantitative approach with an ex post facto design, the study involved all staff members as respondents using a saturated sampling technique. Data were collected through a structured questionnaire using a five-point Likert scale. The results indicate that transformational leadership, especially in the dimension of inspirational motivation, has a positive impact on employee performance. Employees perceive their leaders as capable of communicating clear goals and fostering enthusiasm in achieving organizational missions. Additionally, work discipline—particularly punctuality—demonstrates a significant contribution to improving service quality and operational continuity. These findings support the Goal Setting Theory, which emphasizes the importance of clarity, challenge, and commitment in enhancing performance outcomes. The implications of this study suggest that the development of adaptive leadership models and reinforcement of workplace discipline are strategic components in strengthening public service performance. Future research is recommended to include mediating variables such as job motivation or job satisfaction, as well as comparative studies across other public service units to broaden the generalizability of findings.
Pengaruh Gaya Kepemimpinan dan Teknologi Informasi dalam Meningkatkan Kinerja Pegawai Pengujian Kendaraan Bermotor di Pengujian Sarana Wiyung Surabaya
This study aims to determine the relationship between Leadership Style and Information Technology on the Performance of Motor Vehicle Testing Employees at the Wiyung Surabaya Facilities Testing. The sample in this study was all motor vehicle testing employees at the Wiyung Surabaya Facilities Testing, totaling 50 people. The analysis technique used in this study was multiple linear regression analysis using SPSS 23. The results of the study indicate that simultaneously the independent variables have an influence on employee performance. Likewise, partially, the results obtained that Leadership Style has a positive and significant effect on Employee Performance and Information Technology has a positive and significant effect on Employee Performance.
PENGARUH KESELAMATAN DAN KESEHATAN KERJA (K3) DAN SELF EFFICACY TERHADAP KINERJA PEGAWAI DINAS PEMADAM KEBAKARAN DAN PENYELAMATAN KOTA SURABAYA
This study aims to test how much occupational safety and health and self efficacy affect the performance of employees of the Fire and Rescue Department of Surabaya City. In this study, the tests used are validity test, reliability test, normality test, multicollinearity test, simultaneous test (F), partial test (t) and coefficient of determination test (R2). The research approach used is a quantitative method using 143 samples with data collection using a questionnaire. The statistical analysis used in this study is multiple linear regression using the Statistical Package for the School Sciences (SPSS) version 29. The results of the study indicate that occupational safety and health and self efficacy have a positive and significant effect on the performance of employees of the Surabaya City Fire and Rescue Service. The implications of this study indicate the need to increase training and socialization regarding occupational safety procedures periodically, evaluate the availability and suitability of personal protective equipment and other safety support facilities, and hold psychological training programs, or mentoring to strengthen employee confidence and belief in their abilities
Implementasi Motivasi Kerja dan Disiplin Kerja dalam Meningkatkan Kinerja Pegawai di Puskesmas Manukan Kulon
This study aims to determine the level of work motivation, work discipline, and employee performance at the Manukan Kulon Community Health Center. The study uses a descriptive quantitative approach with a survey method of 43 respondents from a total population of 75 employees, which was determined using the Slovin formula. Data collection was conducted through a questionnaire, which was then analyzed using descriptive statistics to determine the mean value of each variable indicator. The results of the study indicate that the overall level of employee work motivation is relatively high, supported by a conducive work environment, appropriate compensation, and good social relationships. However, weaknesses were identified in the aspects of recognition of work results and clarity of career progression. Work discipline levels are also relatively high, particularly in terms of responsibility and task completion, although improvements are still needed in the aspects of punctuality and compliance with work regulations. Meanwhile, employee performance levels are in the very high category, especially in terms of punctuality, quality of work results, and efficiency in task execution.
ANALISIS PENGARUH BUDAYA KERJA, GAYA KEPEMIMPINAN DAN SIKAP DISIPLIN KERJA TERHADAP KEPUASAN KERJA KARYAWAN PADA ORGANISASI PERANGKAT DAERAH KECAMATAN GENTENG KOTA SURABAYA
This study aims to analyze the influence of work culture, leadership style, and work discipline on employee job satisfaction in the Regional Apparatus Organization (OPD) of Genteng District, Surabaya City. Using a quantitative approach with a descriptive-causal design, data were collected through questionnaires distributed to 22 employees selected via purposive sampling. The data analysis technique employed was multiple linear regression using SPSS software. The results showed that (1) Work culture positively and significantly influences job satisfaction; (2) Leadership style has a significant and positive impact; (3) Work discipline attitude also has a positive and significant influence on job satisfaction. These findings recommend the reinforcement of collaborative work culture, improvements to reward systems, and clearer disciplinary policies to enhance job satisfaction in public organizations.
IMPLEMENTASI KUALITAS LAYANAN DAN INOVASI ADMINISTRASI KEPENDUDUKAN TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN PACARKELING PADA APLIKASI KLAMPID NEW GENERATION (KNG)
This study aims to analyze the implementation of service quality and innovation in population administration and its impact on public satisfaction in Pacarkeling Village through the Klampid New Generation (KNG) application. The population administration services provided by the Surabaya Population and Civil Registration Office using the KNG application aim to improve the efficiency, accuracy, and accessibility of services for the community. This research uses a quantitative approach with a survey method, distributing questionnaires to 100 respondents. The results show that the majority of the public gives positive assessments of the service quality and innovation of the KNG application, which influences public satisfaction levels. This study is expected to contribute to improving public service quality that is more innovative, adaptive, and focused on the needs of the community.
Pengaruh gaya kepemimpinan transformasional dan disiplin kerja terhadap kinerja pegawai pada Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya
This research aims to determine the influence of transformational leadership style and work dicicpline on the perfomance of employees. The research involved 93 employees working at the fire and rescue department of Surabaya City. Data collection was conducted through questonnaries and the analysis was performed using SPSS software. The empirical finding demonstrate that transformational leadership style does not significantly affect employee performance. However, work discipline have a positive and significant influence on employee performance. These findings suggest that improving work discipline can effectively enhance employee performance.
PENGARUH PENERAPAN GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN KEDISIPLINAN TERHADAP PENCAPAIAN KINERJA PEGAWAI DI PUSKESMAS LONTAR
This study aims to test and analyze the influence of Transformational Leadership Style, Discipline and on Performance. The unit of analysis in this study was 49 employees of the Lontar Surabaya Health Center. The sampling method in this study used saturated samples. The analysis tool used was multiple linear regression analysis and was carried out descriptively using IBM SPSS 22 software. The results of the study showed that: (1) Transformational Leadership Style had a positive and significant effect on Performance. (2) Discipline had a positive and significant effect on Performance. Employees at the Lontar Surabaya Health Center.
PENGARUH GAYA KEPEMIMPINAN SERVANT LEADERSHIP TERHADAP KINERJA DI BADAN PENANGGULANGAN BENCANA DAERAH KOTA SURABAYA
This study aims to analyze the influence of servant leadership style on performance at the Surabaya City Regional Disaster Management Agency. The servant leadership style emphasizes service, empathy, and empowerment of subordinates in an effort to achieve organizational goals. The Surabaya City Regional Disaster Management Agency as a strategic institution in disaster management requires effective leadership to improve the performance of its employees. This study uses a descriptive quantitative approach with a survey method through the distribution of questionnaires to 78 respondents who are employees of the Surabaya City Regional Disaster Management Agency. The data analysis technique used is simple linear regression. The results of this study indicate the importance of strengthening servant leadership characteristics in a public organization environment to improve the effectiveness and efficiency of employee work.
ANALISIS KELAYAKAN INVESTASI PETERNAKAN BEBEK PETELUR DI DESA KEDUNGARUM KECAMATAN KANOR KABUPATEN BOJONEGORO
The purpose of this research to determine the feasibility of an investment in duck egg farrm on Mr. H. Danang owners located in Kedungarum Village RT.003 RW.002, Kanor District, Bojonegoro Regency. Analysis of investment feasibility from the operational/production aspect through interviews and cost aspects to profit using assessment methods including Payback Period (PP), Net Present Value (NPV), Internal Rate Of Return (IRR), Profitability Index (PI). The research results that investment of duck egg farm investment is feasible to be realized because the calculation results from the investment cost aspect are profitable.
PENGARUH KINERJA DPRD KOTA SURABAYA TERHADAP KEPUASAN MASYARAKAT KOTA SURABAYA
The performance assessment of DPRD members is very important in assessing the quantity, quality, and effectiveness of services, as well as motivation and modification of the organization's budget. There are several obstacles that can be found related to the institutional performance of the DPRD in carrying out its duties in accordance with Law Number 23 of 2014, namely the Legislative Function, Supervisory Function, and Budget Function”. This study was motivated by the desire to understand how the performance of the Surabaya City DPRD affects the happiness of residents. This study uses a quantitative method. The unit of analysis used is residents domiciled in the city of Surabaya. The observation unit is the community in the city of Surabaya who have an age limit to elect people's representatives. The time horizon in this study is oneshot or cross-sectional. The population of this study is the Surabaya City Community and the sample used is residents of West, East, Central, South, and North Surabaya with a total of 100 respondents. The questionnaire was distributed online. Data analysis used SPSS Version 30.0. The results of this study support hypothesis 1 which states that the performance of the Surabaya City DPRD has a significant effect on job satisfaction. Suggestions for further studies are to add other variables that have the potential to impact community satisfaction and to use a wider research area such as the province of East Java.
STRATEGI MENINGKATKAN KINERJA PEGAWAI MELALUI BEBAN KERJA, DISIPLIN DAN MOTIVASI KERJA PEGAWAI DI SEKRETARIAT DAERAH PEMERINTAH KOTA SURABAYA
This study investigates effective strategies to enhance employee performance within the Regional Secretariat Office of the Surabaya City Government, focusing on the roles of workload, work discipline, and work motivation. The research involved a sample of 80 employees from the aforementioned office, selected to represent the administrative staff. Data collection was meticulously conducted through structured questionnaires, ensuring comprehensive insights into the perceptions of the employees. The subsequent analysis was performed using SmartPLS software, a robust tool for partial least squares structural equation modeling, which allowed for the examination of complex relationships between variables. The empirical findings reveal that workload, surprisingly, does not significantly impact employee performance, suggesting that current workload levels may be manageable or that other factors mitigate its direct effect. In contrast, both work discipline and work motivation were found to exert a positive and significant influence on employee performance. These crucial findings underscore the importance of fostering strong work discipline through clear policies and consistent enforcement, and cultivating high work motivation among employees through effective incentive programs and a supportive work environment. The study contributes significantly to the understanding of human resource management in public sector organizations, providing actionable insights for policy-makers and HR practitioners aiming to optimize civil servant productivity and achieve organizational goals more effectively.
PENGARUH INOVASI, MOTIVASI DAN PELATIHAN TERHADAP KINERJA PEGAWAI BADAN PENANGGULANGAN BENCANA DAERAH KOTA SURABAYA
Abstract The purpose of this study is to determine and explain the influence of motivation on the performance of employees of the BPBD City of Surabaya. The research method used by the researcher is a quantitative approach that is associative. While the location of the study was carried out at the Regional Disaster Management Agency (BPBD) of Surabaya City with a population of 250 employees. The data collection process used a questionnaire and the results were analyzed using SPSS Version 22. The results of the study explain that the innovation variable (X1) partially (individually) has a positive and significant effect on the employee performance variable (Y). The motivation variable (X2) partially or individually has a positive and significant effect on the employee performance variable (Y). The training variable (X3) partially or individually has a positive and significant effect on the employee performance variable (Y). While simultaneously or together the variables of innovation, motivation and training have a positive and significant effect on employee performance. The suggestion from the researcher is that for BPBD Surabaya City, follow-up of the training results is needed so that they can be applied directly so that performance related to the training can also increase.
Pengaruh Disiplin Kerja Terhadap Kinerja Pegawai di Puskesmas Simolawang Kota Surabaya
This research aims to evaluate the effect of work discipline on employee performance at Puskesmas Simolawang, Surabaya City. Work discipline plays a crucial role in enhancing organizational effectiveness, particularly in the healthcare sector. The study uses a quantitative approach with simple linear regression analysis to determine the relationship between work discipline as the independent variable and employee performance as the dependent variable. Data were collected through questionnaires distributed to both medical and non-medical staff. The findings show the regression equation Y = 3.364 – 0.027X, indicating a negative relationship between work discipline and performance. However, the effect is statistically insignificant, with a t-value of -1.634 and a p-value of 0.110 (p > 0.05). The R² value is 0.063, which means that only 6.3% of the variation in employee performance is explained by work discipline. This suggests that other factors beyond work discipline may have a stronger influence on performance outcomes. The limitation of this study lies in the narrow scope, focusing only on one variable and one healthcare institution. Future research should explore additional factors such as motivation, leadership, or organizational culture. Practically, the study provides insight for healthcare managers to reassess and improve strategies in managing discipline and performance. Socially, it emphasizes the importance of understanding multiple dimensions affecting employee outcomes in public health institutions.
PENGARUH GAYA KEPEMIMPINAN DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI (BIDANG PENGAWASAN DAN PENGENDALIAN DINAS PERHUBUNGAN KOTA SURABAYA)
Employee performance (supervision and control field of Surabaya city transportation office) is the result of employee work achieved by meeting the criteria and time limits that have been set. Several factors that affect performance include Leadership Style and Work Discipline. This study aims to determine the effect of leadership style and work discipline on employee performance. This study uses quantitative research. The sampling technique used is the Sovlin formula and is taken randomly with a total of 120 respondents. The distribution was done offline with the measurement of answers using a linkert scale score of 1-5. The analysis used was multiple linear regression analysis. The results of this study indicate that leadership style affects employee performance, while Work Discipline also affects employee performance
Pengaruh Literasi Keuangan Penggunaan Elektronik dan Gaya Hidup terhadap Perilaku Keuangan Aparatur Sipil Negara di Surabaya
This study aims to analyze the influence of financial literacy, electronic money usage, and lifestyle on the financial behavior of Civil Servants (ASN) in Surabaya. The background of this research is based on the development of digital technology that encourages the adoption of cashless transactions, as well as the importance of financial literacy in managing personal finances. The study uses a quantitative approach through a survey of 100 randomly selected civil servants. The results show that financial literacy and lifestyle have a significant impact on financial behavior. Civil servants with good financial literacy tend to manage their finances more effectively, while a consumptive lifestyle has a negative effect. Meanwhile, electronic money usage does not have a significant influence. These findings highlight the importance of enhancing financial literacy and raising awareness of lifestyle choices to support the financial well-being of civil servants in the digital era.
Pengaruh Rotasi dan Konflik Kerja Terhadap Kinerja Petugas Penjaga Perlintasan Kereta Api Pada Dinas Perhubungan Kota Surabaya
Railway crossing guards are a vital part of the national transportation system, responsible for ensuring the safety of both road users and trains at crossing points. Their performance significantly affects operational efficiency and travel safety. This study aims to analyze the effect of job rotation and work conflict on the performance of railway crossing guards in Surabaya City. Job rotation and work conflict variables were hypothesized to have a positive effect on performance by preventing work fatigue and improving job skills. This research employed a quantitative approach. Data were analyzed using multiple linear regression assisted by SPSS. The respondents consisted of 54 railway crossing guards stationed at various crossings across Surabaya. The results show that job rotation has a significant effect on performance, contributing 32.9%. However, work conflict does not have a significant effect on performance. Based on these findings, it can be concluded that job rotation is an important factor in enhancing the performance of railway crossing guards, whereas work conflict is not a primary determinant of changes in their performance.
Pengaruh Program K3 dan Diklat Terhadap Kinerja Anggota Rescue Dinas Pemadam Kebakaran dan Penyelamatan (DPKP) Kota Surabaya
This study aims analyze the effect of the Occupational Health and Safety (K3) program and education and training (diklat) on the performance of rescue members of the Surabaya city Fire and Rescue Service (DPKP). The research data were obtained through a survey using a questionnaire media distributed to all rescue members totaling 58 personnel. The sampling technique used was non-probability side with saturated samples. Data analysis with multiple linear regression processed using SPSS. This study shows the result where the K3 program has a positive and significant effect on the performance rescue members. The practical implications of this study show that the combination of K3 and Diklat programs can increase the efficiency and effectiveness of rescue members. Therefore, the Surabaya City Fire and Rescue Service (DPKP) is expected to be able to conduct periodic evaluations of the implementation of the K3 and Diklat programs and to update training to improve the readiness of members in handling various fire and rescue scenarios.
PERAN ANTARA KOMPETENSI PELAYANAN PUBLIK, KOMUNIKASI, DINAMIKA ORGANISASI PUBLIK DAN EVALUASI KINERJA DI KELURAHAN BANGKINGAN
This study aims to analyze the influence of employee competence and communication on community satisfaction in Bangkingan Urban Village, Surabaya City. Public service at the urban village level is the frontline of direct interaction between the government and the community, making the quality of human resources a crucial factor in its implementation. The research method used is a qualitative approach with data collection techniques including observation, in-depth interviews, documentation, and limited questionnaires. The results show that competence, including knowledge, skills, and work attitude, as well as effective communication, have a significant impact on community satisfaction. Periodic performance evaluations also support the improvement of public service quality. This research contributes to the development of strategies for enhancing human resource capacity and strengthening the harmonious relationship between the community and the local government.
PENGARUH LINGKUNGAN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI DI KECAMATAN TANDES KOTA SURABAYA
This study aims to determine the effect of work environment and work motivation on employee performance at Tandes District, Surabaya City. The research sample consisted of 54 employees. The research method used a quantitative approach with SEM-PLS analysis. The results showed that the work environment did not significantly affect employee performance, while work motivation had a positive and significant effect. These findings highlight the importance of improving work motivation to enhance employee performance in public service institutions
Implementasi Kemudahan Proses Pendaftaran dan Bukti Fisik Dalam Menunjang Kepuasan Pasien di UPTD Puskesmas Wiyung
This study aims to describe the ease of the registration process and the provision of physical evidence of services as factors supporting patient satisfaction at healthcare facilities. Using a descriptive quantitative method with data from 200 outpatient respondents, this study shows that most patients find the registration process at Wiyung Community Health Center easy and efficient. Physical evidence also provides security and comfort, increasing patient trust in the services.
Pengaruh Keterikatan Kerja dan Motivasi Kerja terhadap Kinerja Pegawai pada Kantor Pengujian Kendaraan Bermotor Wiyung Dinas Perhubungan Kota Surabaya
This study aims to analyze the partial effect of work engagement and work motivation on employee performance at the Motor Vehicle Testing Office of Wiyung, Department of Transportation, Surabaya City. A quantitative approach with an explanatory method was employed. The population consisted of 62 active employees, and total sampling was applied. Data were collected through a closed-ended questionnaire using a Likert scale, and analyzed using multiple linear regression, t-tests, F-tests, and the coefficient of determination. The results show that both work engagement and work motivation have a significant positive effect on employee performance. Work engagement is reflected in enthusiasm, dedication, and emotional involvement, while work motivation represents internal and external drives to complete tasks optimally. Together, these variables significantly contribute to improving employee performance. These findings provide a strategic basis for human resource management in the public sector.
Pengaruh Pelatihan dan Beban Kerja terhadap Kinerja Pegawai pada Inspektorat Kota Surabaya
This study aims to analyze the effect of workload and training on the performance of functional auditor employees at the Surabaya City Inspectorate, an internal control agency that has a strategic role in implementing the principles of good governance. With only 30 auditors spread over dozens of regional apparatus in 2025, high workloads have the potential to cause role stress, reduce productivity, and increase the risk of budget irregularities and internal violations. Training serves as a resource that can improve technical competence and reduce the negative impact of work demands. The Inspectorate has carried out various periodic training programs on audit techniques, report preparation, and the use of the Supervisory Information System application. These have significantly improved employees' ability to detect fraud, even when workloads remain high. In addition, there are indications that the compensation system, such as performance allowances, supports the consistency of auditor performance even under heavy work pressure. This study seeks to determine the extent to which training and workload contribute to auditor performance at the Surabaya City Inspectorate. The results obtained are expected to provide strategic recommendations for human resource management, especially in designing adaptive training programs, managing workloads, and optimizing compensation schemes, so that the effectiveness and efficiency of public supervision continues to increase. Thus, this research contributes both to the development of public sector human resource management theory and practical implementation for government agencies in realizing clean, accountable, and responsive local governance.
Analisis Pengaruh Kompensasi dan Pengembangan Karier terhadap Kinerja Pegawai Dinas Pemadam Kebakaran Kota Surabaya
This study aims to analyze the effect of compensation and career development on employee performance in the Fire and Rescue Department of Surabaya City. This study is based on the importance of the role of firefighters in maintaining public safety and the need for managerial support in the form of adequate compensation and a clear career path to increase work motivation. The research method uses quantitative with a survey approach. Data were collected through questionnaires distributed to employees. Data analysis was conducted using multiple linear regression to test the effect of each independent variable on the dependent variable. The results of the study indicate that both compensation and career development have a positive and significant effect on employee performance. This finding indicates that enhancing the compensation system and structured career development programs can be an effective strategy in improving employee productivity and work quality in the Fire and Rescue Department.
Upaya Pendidikan dan Pelatihan (Diklat) untuk Menunjang Peningkatan Pelayanan Publik pada Kantor Dinas Kependudukan dan Pencatatan Sipil Kelurahan Made Kecamatan Sambikerep Kota Surabaya
The background of the problem in this research is: This study aims to determine and analyze the efforts of education and training to support the Improvement of Public Service at the Office of Population and Civil Registration in Bone Regency. The data collection methods used in this study are library research and field research through interviews with informants and documentation. The population and sample used in this study consists of 20 informants. The research method used in this study is a qualitative approach, with a qualitative approach, with data collection techniques through observation, interviews, and documentation, with data analysis techniques using descriptive analysis based on relevant literature.Based on the research results and discussion, the author can conclude that variable X, namely education and training (diklat), has a significant impact on improving public service in the population and civil registration service of Made village, Sambikerep district, Surabaya city.
Pengaruh Kompetensi dan Beban Kerja terhadap Kinerja Pegawai Dinas Pendidikan Kota Surabaya
This study examines the influence of competence and workload on employee performance at the Department of Education of Surabaya City, highlighting the critical role of human resource quality in enhancing the effectiveness and efficiency of government institutions, particularly in the education sector. Employing a quantitative approach with multiple linear regression analysis, the research involved 60 respondents from the department, using questionnaires that were validated and tested for reliability. Data analysis, conducted using the latest version of SPSS, included t-tests, F-tests, and the coefficient of determination (R2). The findings indicate that both competence and workload have positive and significant effects on employee performance, both individually and simultaneously. Therefore, continuous improvement of employee competence and proportional workload management are essential strategies for enhancing overall performance.
Pengaruh Work Life Balance dan Kompensasi Terhadap Kinerja Pegai di Puskesmas Keputih Surabaya
This study aims to analyze the influence of Work-Life Balance and compensation on employee performance at Keputih Public Health Center (Puskesmas Keputih) in Surabaya. The population in this study consists of 59 employees of the Keputih Health Center,with a sample size of 59 employees. The data analysis methods uset are simple linear regression and multiple linear regression, with the assistance of SPSS software. The results of the study indicate that Work-Life Balance has a significant effect on employee performance. Compensation also has a significant effect on employee performance. Simultaneously, Work-Life Balance and compensation have a significant influence on the performance of employees at Keputih Health Center. These findings highlight the importance of paying attention to work-life balance and compensation systems in efforts to improve employee performance.
Peran Kompensasi dan Disiplin Kerja dalam Upaya Meningkatkan Kinerja Pegawai Dinas Perindustrian dan Tenaga Kerja Kota Surabaya
The background of the problem in this study is: how is the role of compensation on the performance of employees of the Department of Industry and Manpower of Surabaya City. Is there a role of work discipline on the performance of employees of the Department of Industry and Manpower of Surabaya City. The research method used in this study is a qualitative approach, with data collection techniques through interviews, observations, and documentation. With descriptive analysis data analysis techniques adhering to related literature. The results of the study indicate that adequate compensation and high work discipline play a significant influence on improving employee performance at the Surabaya City Industry and Manpower Office. Both act as the main driving factors to create a productive and high-performance work environment. Therefore, good management related to compensation and work discipline can be an effective solution in improving the quality of employee performance at the Surabaya City Industry and Manpower Office.
Pengaruh Rasio Keuangan Daerah Terhadap Kinerja Keuangan Daerah Pemerintah Kabupaten/Kota di Provinsi Jawa Timur (Pada Masa Pandemi Covid-19 dan Sesudah Covid-19)
This study aims to analyze the effects of the Regional Financial Independence Ratio, Local Revenue Effectiveness Ratio (PAD), Regional Expenditure Efficiency Ratio, Regional Expenditure Management Ratio, Local Revenue Growth Ratio, and the Fiscal Decentralization Degree Ratio on local governments financial performance. It also investigates the differences in financial performance during and after the COVID-19 pandemic in regencies and cities across East Java Province. This quantitative research employs multiple linear regression analysis and paired samples test. The study uses secondary data from the regional budget realization reports (APBD), sourced from the official website of the Directorate General of Fiscal Balance (DJPK), Ministry of Finance of the Republic of Indonesia. The sample consists of 38 regencies and cities over the 2020–2023 period, with a total of 152 observations. The results indicate that only the Local Revenue Growth Ratio has a significant effect on financial performance, while simultaneously, all financial ratios show significant influence. These outcomes are interpreted through the mathematical logic of each ratio and supported by relevant previous research. Furthermore, the paires samples test reveals significant differences in financial performance between the pandemic and post-pandemic periods, indicating a decline after the pandemic. The findings underscore the crucial role of local revenue growth in enhancing financial performance and highlight the importance of adaptive fiscal recovery strategies in the post-pandemic era. This study may serve as an evaluative reference for local governments in formulating more effective and sustainable financial management policies.