The Influence of Perceived Ease of Use and Perceived Usefulness on Behavioral Intention to Use E-Wallets with Trust as a Mediating Variable

Survey on Faculty of Economics and Business Universitas Negeri Jakarta Students

Abstract

This study aims to examine the mediating role of trust in the influence of perceived ease of use and perceived usefulness on the behavioral intention of using e-wallets on students of the Faculty of Economics and Business, State University of Jakarta. This study used a population of FEB UNJ students with a sample size of 114 respondents selected using purposive sampling technique. Data was collected through a questionnaire with a Likert scale using Google Form. The data obtained was processed using Microsoft Excel 2019 software and SmartPLS version 4.1. The research method used is SEM-PLS. The results showed that Perceived Ease of Use influences Behavioral Intention to Use, but this effect is not significant. Perceived Usefulness has a positive and significant influence on Behavioral Intention to Use. In addition, Perceived Ease of Use and Perceived Usefulness proved to have a positive and significant effect on Trust. Trust also has a positive and significant effect on Behavioral Intention to Use. Furthermore, Trust can moderate the influence of Perceived Ease of Use and Perceived Usefulness on Behavioral Intention to Use positively and significantly on the use of e-wallets among FEB UNJ students.