The The Influence of Information Quality, Service Innovation, and Website Usability on Public Satisfaction with the JAKEVO System at Sub-District Offices in Jakarta

Abstract

Abstract This study aims to investigate the influence of information quality, service innovation, and website usability on public satisfaction in using the JAKEVO digital platform at sub-district offices in Jakarta. As digital transformation becomes a core element of modern public service, platforms like JAKEVO are expected to streamline bureaucracy, enhance transparency, and promote citizen engagement. However, the true measure of success lies in user satisfaction and how the platform responds to the needs of diverse users. Using a quantitative approach, this study surveyed 120 JAKEVO users and analyzed the data using PLS-SEM. The results indicate that all three variables—information quality, innovation, and usability—have a positive and significant effect on public satisfaction. This suggests that enhancing digital services must prioritize both technical excellence and citizen-centric design.

Keywords: Information quality, service innovation, website usability, JAKEVO, public satisfaction.