Office Administration in Transition: Adapting to Hybrid Work Models in the Modern Workplace

Abstrak

This study explores the transformation of office administration roles from traditional, routine-based functions to more strategic, digitally driven responsibilities, particularly within the context of hybrid work environments emerging after the COVID-19 pandemic. Core administrative tasks such as filing, scheduling, and internal communication have undergone significant changes through digitalization and the adoption of technologies like cloud computing, project management software, and virtual communication platforms. The study highlights key challenges such as data security risks, information overload, and communication barriers, alongside opportunities including enhanced operational efficiency, flexible work arrangements, and the strategic elevation of administrative roles. Practical implications point to the need for digital literacy training, revised workplace policies, and strengthened technological infrastructure. Ultimately, the role of office administration in the digital and hybrid era requires continuous adaptation and competency development to support organizational productivity and collaboration.