Analysis of The Application of Good Hospital Governance Principles in RSUD Dr. H. Slamet Martodirdjo
Kata Kunci:
Accountability, good governance, hospitalAbstrak
This study aims to describe the application of the principle of accountability for good hospital governance at RSUD Dr. H. Slamet Martodirdjo Pamekasan. This research uses descriptive qualitative method. The method of data collection is done by using observation, interviews, and documentation. The results showed that (1) legal accountability and honesty as indicated by the existence of operational implementation that is in accordance with the Regulation of the Minister of Health Number 4 of 2018 concerning Hospital Obligations and Patient Obligations. However, there are several problems encountered, namely the absence of the latest regulations regarding organizational structure changes, the presence of patients who do not comply with SOPs regarding complaints, and the indiscipline of several units in revising SOPs (2) process accountability as indicated by the existence of a hospital management information system process, accounting information, and community satisfaction surveys. However, there are obstacles in its implementation, namely the lack of willingness of users to increase SIMRS knowledge, indiscipline in the administration process at SIMRS, and having demands to make accounting information system procedures continue to run effectively and efficiently (3) program accountability as indicated by the existence of programs, namely supporting affairs regional government where the activities are efforts to improve BLUD services by taking into account several indicators from BOR, ALOS, TOI, BTO, NDR, and GDR. (4) policy accountability as indicated by the existence of policies, namely accountability related to human resource management policies, nursing staff policies and the quality of nursing care.
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