Business feasibility analysis PT Telkom Kediri

Abstract

Information and communication technology in Indonesia is now increasingly advanced and advanced, which also encourages growth in the number of information and communication technology users in society, namely the number of information and communication technology users which was previously very limited to meet modern daily needs, this is one example of the factor encouragement and challenge for all telecommunications technology companies in the world to create products according to market needs, telecommunications companies take advantage of this opportunity and play an even bigger role in supporting the economic growth of every country, including Indonesia. Like PT Telkom Access, which is a subsidiary of Telkom Group which has a role in developing infrastructure development and maintaining broadband networks, the company has the responsibility to provide a system for monitoring problems that often occur in services such as disruption to internet, voice, IPTV, VPN services. , ASTNet etc. which usually occur due to problems on the configuration access side, by building a decision support system that can be used to monitor disturbances that occur on the network and evaluate or analyze technical performance based on predetermined criteria, with this being related to the SKB which will discuss what is the solution to this problem by applying the 5 aspects of the SKB, these 5 aspects are Marketing Aspects, HR Aspects, Financial Aspects, Supporting Aspects and Operational Aspects.