Exploring Interpersonal Communication Patterns in Human-Machine Interaction: A Qualitative Deep Learning Analysis of Chatbot Conversational Dynamics
Keywords:
Interpersonal Communication, Chatbot Interaction, Deep Learning, Human-Machine Communication, Conversational AI, Communication PatternsAbstract
The proliferation of artificial intelligence-powered chatbots has fundamentally transformed human-machine interaction paradigms. However, limited research has examined the nuanced interpersonal communication patterns that emerge within these digital exchanges. This study investigates how deep learning technologies influence conversational dynamics between humans and chatbots, emphasizing the qualitative dimensions of communication patterns that transcend traditional computational metrics. Through qualitative research, we conducted in-depth thematic analysis of 150 human-chatbot conversation transcripts across diverse contexts including customer service, mental health support, and educational assistance. Data collection involved purposive sampling of users aged 18-65, with conversations analyzed through iterative coding processes informed by grounded theory principles. Our findings reveal five communication pattern typologies: adaptive mirroring, emotional scaffolding, contextual anchoring, conversational repair mechanisms, and trust-building narratives. The research demonstrates that effective human-machine communication extends beyond algorithmic accuracy, encompassing relational elements traditionally associated with human interpersonal interaction. These patterns suggest that chatbots function not merely as information processors but as quasi-social actors capable of facilitating meaningful communicative exchanges. The implications for designing more empathetic AI systems are significant, particularly for applications requiring sustained human engagement. This research contributes to the growing body of knowledge in human-computer interaction and provides foundational insights for developing more sophisticated conversational AI technologies.
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