Upaya Pendidikan dan Pelatihan (Diklat) untuk Menunjang Peningkatan Pelayanan Publik pada Kantor Dinas Kependudukan dan Pencatatan Sipil Kelurahan Made Kecamatan Sambikerep Kota Surabaya

Abstract

The background of the problem in this research is: This study aims to determine and analyze the efforts of education and training to support the Improvement of Public Service at the Office of Population and Civil Registration in Bone Regency. The data collection methods used in this study are library research and field research through interviews with informants and documentation. The population and sample used in this study consists of 20 informants. The research method used in this study is a qualitative approach, with a qualitative approach, with data collection techniques through observation, interviews, and documentation, with data analysis techniques using descriptive analysis based on relevant literature.Based on the research results and discussion, the author can conclude that variable X, namely education and training (diklat), has a significant impact on improving public service in the population and civil registration service of Made village, Sambikerep district, Surabaya city.